Installing BMC Digital Workplace and Smart IT

This section describes how to install the BMC Digital Workplace application for administering the end user request experience.

BMC Digital Workplace and Remedy with Smart IT (Smart IT) share the same installer and are installed on the same server. This topic describes the general installation process.

Best practice
BMC recommends installing BMC Digital Workplace and Smart IT on a dedicated server. To avoid issues and to improve performance, do not install on servers that host other applications, such as BMC Remedy Mid Tier.

For full operation,

BMC Digital Workplace

and Smart IT require integration with BMC Remedy IT Service Management (ITSM) version 8.1 or later.

Before you begin

Complete the steps in Planning to plan your BMC Digital Workplace and Smart IT deployment. The planning section includes information about system requirements and sizing your environment.

Stage 1: Prepare for installation

Complete the following tasks:

Stage 2: Install BMC Digital Workplace and Smart IT

Stage 3: Configure BMC Digital Workplace

Perform the following tasks before you validate that installation was successful.

Before you deploy BMC Digital Workplace to users, perform additional administration tasks.

Stage 4: Configure Smart IT

To use Smart IT, perform the steps to configure Smart IT 2.0.