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Self-service requests as another user

If a self-service user is an approved delegate of another user, the self-service user may request services as that other user. This feature requires the setup of on-behalf-of entitlement rules in Service Request Management, even if SRM is not involved in the service provisioning and fulfillment process.

Related topics

Setting-up-service-requests-through-BMC-Service-Request-Management

Setting-up-sections-in-the-Catalog

Creating on-behalf-of definition rules in the BMC Service Request Management documentation



Request services as another user

The self-service user can change the Requested for user at the time of the request. A user can search for services that the user is entitled to view, and request them on behalf of another user who might not be entitled to view them. For instance, a team lead with enhanced entitlement permissions can request specific products or services for team members.
The following illustration shows how a user can change the requested for user at the time of the request:

request-on-behalf-of-another-user.png

To set up on-behalf-of definition rules

See Creating on-behalf-of definition rules in the Service Request Management 9.1 online documentation. To allow self-service users to place a request on behalf of any user, you can set obo.enabled.for.all to true, as described in List-of-providers.

 

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