Knowledge management
You can create and publish knowledge articles to share troubleshooting, how-to, and other information that is commonly required by users in your organization. Users can search these knowledge articles from the Global Search page, Incident form, and Self Service.
The following table provides information about creating and managing knowledge articles in BMC Remedyforce.
Related topics
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*