Knowledge management
You can create and publish knowledge articles to share troubleshooting, how-to, and other information that is commonly required by users in your organization. Users can search these knowledge articles from the Global Search page, Incident form, and Self Service.
Navigating the Knowledge Articles tab
Annotation | Name | Description |
|---|---|---|
1 | View | You can choose from the following default options or custom views if available:
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2 | Edit | Edits the selected view. You can edit the criteria, fields to be displayed, and view visibility. |
3 | Create New View | Creates a view. |
4 | New | Creates a knowledge article. |
5 | Display Selection | Shows the articles in the current view based on the selected condition. You can select from the following options:
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Managing knowledge articles
The following table provides information about creating and managing knowledge articles in BMC Remedyforce.