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Knowledge management


 

You can create and publish knowledge articles to share troubleshooting, how-to, and other information that is commonly required by users in your organization. Users can search these knowledge articles from the Global Search page, Incident form, and Self Service.

The following table provides information about creating and managing knowledge articles in BMC Remedyforce.

Related topics

Creating-an-approval-process

Configuring-knowledge-articles

Working-with-records