FAQs and additional resources

This topic provides information that supplements the BMC Remedyforce 20.15.01 documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Remedyforce.

What happened to all the PDFs for this product?

Where to find information previously provided in a guide or manual

Document title	Found here in
Installation and Configuration Guide	Installing Configuring-after-installation Configuring-dashboards-and-reports Configuring BMC Remedyforce Managing-users Configuring Salesforce organization Configuring-the-default-business-hours-and-holidays-of-your-organization Enabling-or-disabling-Chatter Configuring-Salesforce-Mobile-for-your-organization Configuring-BMC-Remedyforce Customizing-BMC-Remedyforce Configuring-objects Managing-workflows-and-other-processes Working-with-projected-service-outages Enabling-staff-members-to-send-email-messages-from-a-record Enabling-incident-creation-in-BMC-Remedyforce-by-using-email-messages Enabling-users-to-give-feedback-on-incidents-or-service-requests Miscellaneous settings Configuring-BMC-Remedyforce-modules Configuring-the-Salesforce-page-layout Configuring-knowledge-articles Localizing-BMC-Remedyforce Managing-licenses-and-storage Configuring-the-Remedyforce-Console Configuring-the-Incident-Console-and-Task-Console-tabs Configuring-surveys Configuring-BMC-Remedyforce-mobile-application-on-the-Salesforce1-platform Managing-configuration-items Managing-services-agreements-and-targets Managing-service-request-definitions Managing-approvals Configuring-Self-Service Integrating-BMC-Remedyforce-with-BMC-MyIT
Upgrade Guide	Upgrading
Administrator's Guide	Key-concepts Accessing-BMC-Remedyforce Overview-of-UIs Configuring-after-installation Configuring-dashboards-and-reports Configuring BMC Remedyforce Managing-users Configuring Salesforce organization Configuring-the-default-business-hours-and-holidays-of-your-organization Enabling-or-disabling-Chatter Configuring-Salesforce-Mobile-for-your-organization Configuring-BMC-Remedyforce Customizing-BMC-Remedyforce Configuring-objects Managing-workflows-and-other-processes Working-with-projected-service-outages Enabling-staff-members-to-send-email-messages-from-a-record Enabling-incident-creation-in-BMC-Remedyforce-by-using-email-messages Enabling-users-to-give-feedback-on-incidents-or-service-requests Miscellaneous settings Configuring-BMC-Remedyforce-modules Configuring-the-Salesforce-page-layout Configuring-knowledge-articles Localizing-BMC-Remedyforce Managing-licenses-and-storage Configuring-the-Remedyforce-Console Configuring-the-Incident-Console-and-Task-Console-tabs Configuring-surveys Configuring-BMC-Remedyforce-mobile-application-on-the-Salesforce1-platform Managing-configuration-items Managing-services-agreements-and-targets Managing-service-request-definitions Importing-data Integrating Managing-approvals Configuring-Self-Service Integrating-BMC-Remedyforce-with-BMC-MyIT Custom-labels-for-Self-Service CMDB-Common-Data-Model
User's Guide for Analysts	Key-concepts Accessing-BMC-Remedyforce Overview-of-UIs Incident-management Task-management Problem-management Change-management Release-management Broadcast-management Knowledge-management My-Dashboard-and-QuickViews-management Tasks-in-a-BMC-Client-Management-integrated-environment
User's Guide for Self Service users	Overview-of-Self-Service Setting up Self Service Logging-on-to-Self-Service Context-based-service-requests-and-self-help-articles Editing-your-profile-details Tasks-in-Self-Service

Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information	Found here in
New features (enhancements) and other information	20-15-02-enhancements
Issues corrected by the base release and its patches Issues that are currently open	Known-and-corrected-issues
Languages that BMC Remedyforce supports	Supported-languages-and-locales
Browsers, mobile devices, and integrations that BMC Remedyforce supports	Supported-browsers-mobile-devices-and-integrations
Recommendations for using BMC Remedyforce	General-recommendations

I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

Click the Export icon in the upper-right.
From the Export menu, select PDF.
Follow the prompts for page selection and other options.
Click Export.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Remedyforce 20.15.02 documentation, that you might find helpful:

BMC Communities, BMC Remedyforce community
BMC Education Services, BMC Remedyforce learning path
www.bmc.com, information about BMC Remedyforce
BMCtv, to view videos about BMC Remedyforce and other BMC solutions
BMCdocs YouTube channel, to view videos about BMC Remedyforce
BMC Remedyforce Technical Sessions, webinar recordings
BMC Remedyforce Customer Enablement, White Paper Series