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  Note This documentation supports the 20.15.02 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Configuring Self Service

Self Service allows users to create and resolve their own incidents and service requests, thus lowering the call volume to staff members. Self Service users can also submit a new service request or use common service requests to create service requests for common issues. Additionally, they can access a database of knowledge articles and provide feedback on the knowledge articles. 

 The following table list various configurations that can help you configure Self Service.