Note This documentation supports the 20.15.02 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Configuring the default business hours and holidays of your organization

You must configure the default business hours, time zone associated with the business hours, and holidays of your organization to calculate the due date by using these values.

To configure the business hours of your organization, navigate to Setup > Company Profile > Business Hours. For more information, see https://na7.salesforce.com/help/doc/user_ed.jsp?loc=help&target=customize_supporthours.htm&section=Customizing.

To configure holidays for your organization, navigate to Setup > Company Profile > Holiday. For more information, see https://na7.salesforce.com/help/doc/user_ed.jsp?loc=help&target=customizesupport_holidays.htm&section=Customizing.

 

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