Viewing event details

1

Displays the event description.

2

Access the event action menu.

3

Displays the date and time when the event occurred.

4

Displays the event severity.

5

Displays the event priority.

6

Displays the event status.

7

Displays the event assignee.

8

Displays the event notes.

9

Refreshes the information that is displayed.

Summary

Displays key information about the event, such as status, severity, priority, date and time of occurrence, object class, object name, host, owner, message, and detailed message.

Alarms and abnormalities are displayed in the Summary tab.

To customize the Summary tab, select the action menu  from this tab.

Internals

Displays tracking information, such as the ID, internal ID, account, and history.

Object

Displays information about the monitored object, such as its name, class, owner, and URL.

Source

Displays information about the origin of the event, including class, key, and severity.

Logs & Notes

Displays any logs or notes available for the event.

You can add notes to provide additional information about an event. See Viewing-or-adding-notes-to-an-event.

Others

Displays additional information about the event that is not shown in other tabs. The information on this tab depends on the type of event selected.

Probable Cause Analysis

Displays the relevant events based on probable cause analysis of the data.

For more information, see Performing-probable-cause-analysis-on-an-event.

This tab is available when the event source is Infrastructure Management Servers.

Remote Action Result

Displays the results of remote actions that you have executed on the event.

From the action menu, refresh the results list or export the event.

Performance Overview

Displays a historical graph of the monitored object for which the event occurred.

For more information, see Viewing-the-performance-overview.

This tab is available when the event source is TrueSight Infrastructure Management Servers.

Applications

Displays the applications related to the event, if any.

This tab is available when the event source is TrueSight Infrastructure Management Servers.

Device

Displays the device related to the event, if any.

This tab is available when the event source is TrueSight Infrastructure Management Servers.

Perform operations on events to change the status, priority, or ownership.

From the event action menu , perform event operations like acknowledge, assign, and close an event.

For more information, see Performing event operations.

Perform remote actions on events and view remote actions results

From the event action menu , perform remote actions on events that have been associated with or mapped to devices through a device alias.

For more information, see Performing remote actions on events.

Determine the probable cause or root cause of an event

Note: This task is not available when the event source is a remote cell.

From the Probable Cause Analysis tab, get detailed information about the probable or root cause of the event through the following options:

• Perform a Probable Cause Analysis
• If BMC TrueSight IT Data Analytics is integrated and configured, you can cross-launch into TrueSight IT Data Analytics for troubleshooting and root cause analysis

Export events

From the event action menu , select Export... to export events for use in third-party products for archiving and data mining.

For more information, see Exporting-events.

View or add notes to an event

From the Logs & Notes tab, add notes to the event for annotating and providing more information about the event.

For more information, see Viewing-or-adding-notes-to-an-event.

Perform operations like executing local actions or sending manual events

To access some features not available in the TrueSight console, from the event action menu , cross-launch into the BMC TrueSight Infrastructure Management operator console.

For more information, see Cross-launching-to-BMC-TrueSight-Infrastructure-Management.