Service packs do not contain all of the files that are required for a complete product installation. Before you install the service pack, you must have previously installed the base version of the product. 

TrueSight Operations Management service pack version 11.3.05 provides the following enhancements and changes:

• Unread email messages as events
• Service models with circular relationships
• New parameters in the mcell.conf file
• Closed events count on the Event Groups page
• Default selection of the first event row
• Search across all remote Cell events
• Manage loading of the data on the Events page
• New database and browser support

Requirements

• Review the system requirements at System requirements and compatibility.

• Upgrading from an earlier version of TrueSight Operations Management? See Upgrading.

Unread email messages as events

Set up unread emails as events for Microsoft Office 365 that uses OAuth 2.0 authorization.

For more information, see Setting up unread emails as events.

Service models with circular relationships

Use service modes with circular relationships to correctly compute the impact status.

For more information, seeService models with circular relationship.

New parameters in the mcell.conf file

Manually add the mc_notes and mc_operation parameters in the mcell.conf file to prevent the Cell from becoming unresponsive.

For more information, see Cell configuration parameters.

Closed events count on the Event Groups page

Include the closed events count on the Event Groups page by using the Include closed events drop-down list.

For more information, see Customizing the display of event groups.

Default selection of the first event row

On the Events page, enable or disable the selection of the first event row by default.

For more information, see Customizing the display of the event list in the TrueSight console.

Search across all remote Cell events

On the Events page, use the Search event button  to quickly perform a search across all remote Cell events with a keyword or value.

For more information, see Performing a global search on remote cell events.

Manage loading of the data on the Events page

On the Events page, load data much faster using Event Table Optimize view.

For more information, see Customizing the display of the event list in the TrueSight console.

New database support

The PostgreSQL 13.x database is now supported for TrueSight Presentation Server.

During upgrade process, the PostgreSQL database upgrades from 9.6 to 13.x for TrueSight Presentation Server.

New browser support

The Microsoft Edge Chromium browser is now supported.

To download the service pack 

Download the installation files for the TrueSight Operations Management solution from the BMC Electronic Product Distribution (EPD) site. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.

Follow these links to obtain the installation files:

• TrueSight Presentation Server Version 11.3.05

• TrueSight Infrastructure Management Version 11.3.05

To install the service pack

On some Windows computers, after downloading the service pack installation files from the BMC Electronic Product Distribution (EPD) site, you may be required to unblock the .zip files before extracting them.

1. Right-click the downloaded .zip file and select Properties.
2. On the General tab, select Unblock.

3. Click OK to save changes and then extract the installation files.

   Note

   Due to a known Windows limitation, if the extracted file path is too long, the products fail to deploy. To avoid this issue, do the following:

   1. Create a folder in the root location. For example, C:\<folderName>.
   2. Download and extract the installation files to this folder.

   Alternatively, using a third-party tool such as WinRAR also resolves this issue.

To install service pack 11.3.05, follow the sequence at Applying service packs.