Installing the Presentation Server in the standalone mode silently

Where you are in the Installation process

You can install the Presentation Server using one of these settings:

• Typical: Installs the Presentation Server using the default settings.
• Custom: Allows you to customize the settings. 

To perform a typical installation of the TrueSight Presentation Server in the silent mode

1. Log in to the host computer (as a root user if you are using Linux) on which you want to install Presentation Server, and delete all the files from the temporary directory:

   • (Windows) %temp%
   • (Linux) /tmp

2. Extract the downloaded files to a temporary location outside the following location to avoid any file sharing conflicts:

   • (Windows) C:\Program Files
   • (Linux) /opt

3. You will need to type the database administrator password and the Remedy Single Sign-On password in an encrypted form in the server-silent-options-<operatingSystem>.txt in Step 5. You can encrypt these passwords using the TrueSightPServerMaintenanceTool through the wizard or command line interface:

   Encrypt password using the wizard

   1. Open the TrueSightPServerMaintenanceTool by navigating to:
      • (Windows) <DownloadLocation>\Windows\Disk1\Utility
      • (Linux) <DownloadLocation>/Linux/Disk1/Utility
   2. Run the tool, and click the Encrypt tab.
   3. Type the password, confirm it, and click Encrypt.
   4. Note down the encrypted password. (Example: DES\:097133405e7ea7a6bcc58bbe70ece4c2)

   Encrypt password using the command line interface

   1. Navigate to the following directory:
      • (Windows) <DownloadLocation>\Windows\Disk1\Utility
      • (Linux) <DownloadLocation>/Linux/Disk1/Utility
   2. Run the following command:

      • (Windows)

        TrueSightPServerMaintenanceTool.cmd -silent -encrypt -encrypt -password=<password> -confirm_password=<password>

      • (Linux)

        ./TrueSightPServerMaintenanceTool.sh -silent -encrypt -encrypt -password=<password> -confirm_password=<password>

        Note

        (Linux) If the password contains special characters, enclose the password using single quotes as shown in the following example:

        ./{{code language="none"}}
        TrueSightPServerMaintenanceTool
        {{/code}}.sh -silent -encrypt -encrypt -password='<password>' -confirm_password='<password>'

   3. Note down the encrypted password. (Example: DES\:097133405e7ea7a6bcc58bbe70ece4c2)

4. Go to the extracted folder, and locate the server-silent-options-<operatingSystem>.txt file:

   • (Windows) <DownloadLocation>\Windows\Disk1\
   • (Linux) <DownloadLocation>/Linux/Disk1/

5. Open and edit the server-silent-options-<operatingSystem>.txt file. This is a text file that defines the installation properties in the form of a prefix tag followed by a property name and value pair. You can either retain the default values or change them and save the file.

   Property details

   Prefix tags for silent installation properties:

   • -P: Precedes directory properties
   • -A: Precedes application features
   • -J: Precedes Java properties

   
   
   NoteEnsure that the following system requirements are met. If your target computer does not meet these requirements, you cannot proceed with the installation. However, in a test environment, you can skip the system requirements validation and run the installer by using the -J MINIMAL=true argument.Excerpt named installupgradereq was not found in document xwiki:IT-Operations-Management.Operations-Management.BMC-TrueSight-Operations-Management.TSOMD113.Planning.Planning-the-Presentation-Server-deployment.System-requirements-for-Presentation-Server.WebHome.By default, the TrueSight Presentation Server uses 256-bit encryption. However, AES 256-bit encryption is not allowed in some countries due to import regulations. You can change the default encryption key size when you invoke the installer.

6. From the command prompt, run one of the following commands to start the installation. Type the complete path to the server-silent-options-<operatingSystem>.txt file in the command. If the path includes a blank space, enclose the path within double quotes. However, installation occurs in the background.

7. The installation might take up to 15 minutes. After the installation is complete, the Installation Summary page is displayed. You can periodically check the installation status by checking the truesightpserver_install_log.txt file located at: 

   • (Windows) %temp%
   • (Linux)  /tmp

8. Locate the following log message in the truesightpserver_install_log.txt file to ensure that the Presentation Server is installed successfully:

   Log message: TrueSight Presentation Server 11.3.04 install succeeded.

9. Verify that the following environment variable points to the Presentation Server installation path: 

   • (Windows) %TRUESIGHTPSERVER_HOME%
   • (Linux) $TRUESIGHTPSERVER_HOME

   Note: (Optional) After the installation is complete, you can revoke the write permission on the /opt directory.

10. Run the following command to verify the TrueSight Presentation Server status:

    • (Windows) Navigate to the TrueSightPServer\truesightpserver\bin directory, and run tssh server status command.
    • (Linux) Navigate to the TrueSightPServer/truesightpserver/bin directory, and run ./tssh server status command.

    A list of Presentation Server processes are displayed as shown in the following example:

    Process status
    ================================
    Core Server     Running (13176)
    Index Server    Running (11028)
    Database Server Running (6052)

    If errors occur when you run tssh server status command, restart the Presentation Server by running the following command:

    • (Windows) tssh server start
    • (Linux) ./tssh server start

11. (Linux only) Register the BMCTSPSSvc.service service by performing the following steps:

    Note: The systemd service BMCTSPSSvc.service is supported only from version 11.3.04. For more information on this service, see Starting and stopping the TrueSight Operations Management components.

    1. As a root user, run the tssh service register <Non-RootUserName>. This command registers the BMCTSPSSvc.service service under the /etc/systemd/system folder.
    2. (SUSE Linux Enterprise Server only) Run the chkconfig --add BMCTSPSSvc.service command.

    If you restart the TrueSight Presentation Server  host without registering the BMCTSPSSvc.service service, the processes will not come up, and you will need to start the TrueSight Presentation Server manually.

    Verify whether the service is registered with the following steps:

    1. Ensure that you have read and write permissions for the installedDirectory\truesightpserver\logs\tssh.log file.
    2. Run the systemctl status BMCTSPSSvc.service command.

    To start and stop the service, run the following commands:

    • systemctl start BMCTSPSSvc.service
    • systemctl stop BMCTSPSSvc.service

12. In an IPv6 environment, comment the following properties and restart the TrueSight Presentation Server:

    • #vm.args.system.26 in the installedDirectory\truesightpserver\conf\custom\csr.conf and installedDirectory\truesightpserver\conf\services\csr.conf files
    • #vm.args.system.18 in the  installedDirectory\truesightpserver\conf\custom\idxsrv.conf and installedDirectory\truesightpserver\conf\services\idxsrv.conf files
13. (Applicable only if you plan to connect to the TrueSight Presentation Server with an alias name) The TrueSight Presentation Server validates all incoming requests to prevent Cross-Site Forgery (CSRF) attacks. If you plan to connect to the TrueSight Presentation Server with an alias or a proxy name, you must configure all hosts, aliases, or proxies for CSRF validation. Unless you do this, you cannot access TrueSight Presentation Server even if the installation completed successfully.Run the following commands to enable the CSRF filter for the alias names set:
    1. Navigate to the following location:
       • (Windows) TrueSightPServer\truesightpserver\bin
       • (Linux)TrueSightPServer/truesightpserver/bin
    2. Run the tssh properties set tspsProxyHosts <alias1>,<alias2>,<alias3> command.

       ExampleIf you have set a single alias name for the TrueSight Presentation Server host:

       tssh properties set tspsProxyHosts HostHouston

       If you have set multiple alias names for the TrueSight Presentation Server host:tssh properties set tspsProxyHosts HostHouston,HostLondon,HostPune
       
    3. Run the tssh properties reload command.
    To disable the CSRF filter

    NoteIf implementing the CSRF validation degrades the performance of the UI, you can disable the CSRF filter. However, BMC strongly discourages this action.

    Run the following commands:

    1. Navigate to the following location:
       • (Windows) TrueSightPServer\truesightpserver\bin
       • (Linux) TrueSightPServer/truesightpserver/bin
    2. Run the tssh properties set csrfFilter false command.
    3. Run the tssh properties reload command.

14. Define the Presentation Server URL using this format, and launch the application in a browser: 

    • (Windows) http(s)://<TSPS_FQDN>
    • (Linux) http(s)://<TSPS_FQDN>:<tomcat_port>

15. Type the default Admin credentials (User name: admin, Password: admin12345) , and click Log In.
    The TrueSight console opens.

To perform a custom installation of the TrueSight Presentation Server in the silent mode

1. Log in to the host computer (as a root user if you are using Linux) on which you want to install Presentation Server, and delete all the files from the temporary directory:
   • (Windows) %temp%
   • (Linux) /tmp
2. Extract the downloaded files to a temporary location outside the following location to avoid any file sharing conflicts:
   • (Windows) C:\Program Files
   • (Linux) /opt
3. You will need to type the database administrator password and the Remedy Single Sign-On password in an encrypted form in the server-silent-options-<operatingSystem>.txt in Step 5. You can encrypt these passwords using the TrueSightPServerMaintenanceTool through the wizard or command line interface:
   Encrypt password using the wizard

   1. Open the TrueSightPServerMaintenanceTool by navigating to:
      • (Windows) <DownloadLocation>\Windows\Disk1\Utility
      • (Linux) <DownloadLocation>/Linux/Disk1/Utility
   2. Run the tool, and click the Encrypt tab.
   3. Type the password, confirm it, and click Encrypt.
   4. Note down the encrypted password. (Example: DES\:097133405e7ea7a6bcc58bbe70ece4c2)
   Encrypt password using the command line interface

   1. Navigate to the following directory:
      • (Windows) <DownloadLocation>\Windows\Disk1\Utility
      • (Linux) <DownloadLocation>/Linux/Disk1/Utility
   2. Run the following command:
      • (Windows)TrueSightPServerMaintenanceTool.cmd -silent -encrypt -encrypt -password=<password> -confirm_password=<password>
      • (Linux)./TrueSightPServerMaintenanceTool.sh -silent -encrypt -encrypt -password=<password> -confirm_password=<password>

        Note(Linux) If the password contains special characters, enclose the password using single quotes as shown in the following example:./{{code language="none"}}
        TrueSightPServerMaintenanceTool
        {{/code}}.sh -silent -encrypt -encrypt -password='<password>' -confirm_password='<password>'
   3. Note down the encrypted password. (Example: DES\:097133405e7ea7a6bcc58bbe70ece4c2)
4. Go to the extracted folder, and locate the server-silent-options-<operatingSystem>.txt file:
   • (Windows) <DownloadLocation>\Windows\Disk1\
   • (Linux) <DownloadLocation>/Linux/Disk1/

5. Open and edit the server-silent-options-<operatingSystem>.txt file. You can either retain the default values for the properties or change them, and save the file. The server-silent-options-<operatingSystem>.txt is a text file that defines the installation properties in the form of a prefix tag followed by a property name and value pair. 

   Property details

   Prefix tags for silent installation properties:

   • -P: Precedes directory properties
   • -A: Precedes application features
   • -J: Precedes Java properties

   Note

   Ensure that the following system requirements are met. If your target computer does not meet these requirements, you cannot proceed with the installation. However, in a test environment, you can skip the system requirements validation and run the installer by using the -J MINIMAL=true argument.

   Excerpt named installupgradereq was not found in document xwiki:IT-Operations-Management.Operations-Management.BMC-TrueSight-Operations-Management.TSOMD113.Planning.Planning-the-Presentation-Server-deployment.System-requirements-for-Presentation-Server.WebHome.

   By default, the TrueSight Infrastructure Management Server uses 256-bit encryption. However, AES 256-bit encryption is not allowed in some countries due to import regulations. You can change the default encryption key size when you invoke the installer.

6. From the command prompt, run one of the following commands to start the installation. Type the complete path to the server-silent-options-<operatingSystem>.txt file in the command. If the path includes a blank space, enclose the path within double quotes. However, installation occurs in the background.
7. The installation might take up to 15 minutes. After the installation is complete, the Installation Summary page is displayed. You can periodically check the installation status by checking the truesightpserver_install_log.txt file located at:
   • (Windows) %temp%
   • (Linux)  /tmp
8. Locate the following log message in the truesightpserver_install_log.txt file to ensure that the Presentation Server is installed successfully:Log message: TrueSight Presentation Server 11.3.01 install succeeded.
9. Verify that the following environment variable points to the Presentation Server installation path:
   • (Windows) %TRUESIGHTPSERVER_HOME%
   • (Linux) $TRUESIGHTPSERVER_HOME
10. Run the following command to verify the TrueSight Presentation Server status:
    • (Windows) Navigate to the TrueSightPServer\truesightpserver\bin directory, and run tssh server status command.
    • (Linux) Navigate to the TrueSightPServer/truesightpserver/bin directory, and run ./tssh server status command.
    A list of Presentation Server processes are displayed as shown in the following example:
    Process status
    ================================
    Core Server     Running (13176)
    Index Server    Running (11028)
    Database Server Running (6052)
    If errors occur when you run tssh server status command, restart the Presentation Server by running the following command:
    • (Windows) tssh server start
    • (Linux) ./tssh server start
11. (Linux only) Register the BMCTSPSSvc service by performing the following steps:
    1. As a root user, run the tssh service register <Non-RootUserName>. This command registers the BMCTSPSSvc service under the /etc/init.d folder.
    2. (SUSE Linux Enterprise Server only) Run the chkconfig --add BMCTSPSSvc command.
    If you restart the TrueSight Presentation Server  host without registering the BMCTSPSSvc service, the processes will not come up, and you will need to start the TrueSight Presentation Server manually.Verify whether the service is registered with the following steps:
    1. Ensure that you have read and write permissions for the installedDirectory\truesightpserver\logs\tssh.log file.
    2. Run the service BMCTSPSSvc status command.
    To start and stop the service, run the following commands:
    • service BMCTSPSSvc start
    • service BMCTSPSSvc stop  
12. In an IPv6 environment, comment the following properties and restart the TrueSight Presentation Server:
    • #vm.args.system.26 in the installedDirectory\truesightpserver\conf\custom\csr.conf and installedDirectory\truesightpserver\conf\services\csr.conf files
    • #vm.args.system.18 in the  installedDirectory\truesightpserver\conf\custom\idxsrv.conf and installedDirectory\truesightpserver\conf\services\idxsrv.conf files
13. (Applicable only if you plan to connect to the TrueSight Presentation Server with an alias name) The TrueSight Presentation Server validates all incoming requests to prevent Cross-Site Forgery (CSRF) attacks. If you plan to connect to the TrueSight Presentation Server with an alias or a proxy name, you must configure all hosts, aliases, or proxies for CSRF validation. Unless you do this, you cannot access TrueSight Presentation Server even if the installation completed successfully.Run the following commands to enable the CSRF filter for the alias names set:
    1. Navigate to the following location:
       • (Windows) TrueSightPServer\truesightpserver\bin
       • (Linux)TrueSightPServer/truesightpserver/bin
    2. Run the tssh properties set tspsProxyHosts <alias1>,<alias2>,<alias3> command.

       ExampleIf you have set a single alias name for the TrueSight Presentation Server host:

       tssh properties set tspsProxyHosts HostHouston

       If you have set multiple alias names for the TrueSight Presentation Server host:tssh properties set tspsProxyHosts HostHouston,HostLondon,HostPune
       
    3. Run the tssh properties reload command.
    To disable the CSRF filter

    NoteIf implementing the CSRF validation degrades the performance of the UI, you can disable the CSRF filter. However, BMC strongly discourages this action.

    Run the following commands:

    1. Navigate to the following location:
       • (Windows) TrueSightPServer\truesightpserver\bin
       • (Linux) TrueSightPServer/truesightpserver/bin
    2. Run the tssh properties set csrfFilter false command.
    3. Run the tssh properties reload command.
14. Define the Presentation Server URL using this format, and launch the application in a browser: 
    • (Windows) http(s)://<TSPS_FQDN>
    • (Linux) http(s)://<TSPS_FQDN>:<tomcat_port>
15. Type the default Admin credentials (User name: admin, Password: admin12345) , and click Log In.
    The TrueSight console opens.
    
    

Troubleshooting installation issues

If you face issues during installation, see Troubleshooting the Presentation Server deployment.

Next step in the Installation process

Now that you have successfully installed the Presentation Server, do one of the following:

• (Optional) Configure disaster recovery. For instructions, see Configuring-the-Presentation-Server-in-the-standalone-and-disaster-recovery-mode.
• Install the other TrueSight components as per your license entitlements. For instructions, see Installation process.