Troubleshooting
Consult the following topics for information about troubleshooting the TrueSight Operations Management components, such as problems you might encounter during installation, and configuration as well as error messages and how to enable logs and diagnostic information.
Tip
For information about known issues, see Known-and-corrected-issues.
Troubleshooting the Remedy Single Sign-On server deployment
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Troubleshooting the Presentation Server deployment
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After extracting, the Presentation Server installation logs file is emptyCannot navigate folders while importing repository on LinuxElastic Search is not up after installing the Presentation Server on a Linux computerError message displayed during silent installation of Presentation ServerInstallation or upgrade of Presentation Server fails with SSO certificateRead and write permissions required for Presentation Server on Linux computersRestoring the earlier version of the Presentation Server if the upgrade failsRolling back a failed IT Data Analytics upgradeTransferring the service between the active and standby Presentation ServersTroubleshooting a high-availability deploymentTroubleshooting a Presentation Server deploymentTroubleshooting an Integration Service deploymentTroubleshooting component registration errorsTroubleshooting data format migration for the Presentation ServerTroubleshooting issues related to eventsTroubleshooting non-English platform and browser display issuesTroubleshooting TLS configuration issuesTrueSight Server does not run in IPv6 environmentUnable to connect to the Infrastructure Management ServerUninstallation of Knowledge Module displays error message
Troubleshooting the Infrastructure Management deployment
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Adapter limitations for BMC Performance Manager PortalAll the devices in TrueSight Infrastructure Management are not reflected in the Presentation ServerCannot navigate folders while importing repository on LinuxCommon error messages when installing Infrastructure Management with Oracle as the databaseInfrastructure Management database and operating system issuesInfrastructure Management installation and uninstallation issuesInstalling BMC Impact Integration Web Services serverKB migration issuesLicensing issuesLocal Integration Service is disconnected after applying the Infrastructure Management fix packLocating the installation log files for Infrastructure Managementmposter command warnings during upgradePATROL Agent is unable to connect to TrueSight Integration ServiceRemote Integration Service upgrade removes pproxsrv serviceTroubleshooting an Infrastructure Management deploymentTroubleshooting an Infrastructure Management installationTroubleshooting an Infrastructure Management upgradeTroubleshooting Infrastructure Management Server issuesTroubleshooting non-English platform and browser display issuesUpgrade issues for BMC CMDB ExtensionsUpgrade issues for Infrastructure Management
Troubleshooting the App Visibility Manager deployment
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App Visibility agent for .NET uninstallation has warningsApp Visibility agent installation exits immediately and fails to installApp Visibility proxy installation or upgrade connectivity and cluster issuesApp Visibility proxy installation or upgrade error about maximum number of threadsApp Visibility proxy installation or upgrade error about number of memory map areasApp Visibility server installation fails on Linux when the path name contains spacesEnabling communication between App Visibility agents and server componentsStandby node in HA stops and does not restart
Troubleshooting the TEA Agent (synthetic) deployment
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Troubleshooting the Real End User Experience Monitoring deployment
No known deployment issues.
Troubleshooting the IT Data Analytics deployment
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Rolling back a failed IT Data Analytics upgradeTrueSight IT Data Analytics Console server fails to startTrueSight IT Data Analytics fails to display the login screen after upgrading
Troubleshooting integrations
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General troubleshooting resources
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