Viewing configuration item details
For detailed analysis and remediation, the Configuration Items Monitoring page provides you with comprehensive information about each configuration item (CI).
Before you begin
To view the Configuration Items Monitoring page and to take action, make sure your TrueSight Infrastructure Management server is registered with TrueSight Presentation Server.
To view CI details
- In the TrueSight console, select Monitoring > Configuration Items.
- To view the CI details on the Configuration Items Monitoring page, use one of the following methods:
- Click a CI.
- Right click a CI and select Open link in new tab.
- Right click a CI and select Open link in new window.
The following figure depicts a snapshot of the Configuration Items Monitoring page:
User goals and features
The Configuration Items Monitoring page provides you with the capabilities for addressing the following business goals:
Goal | Description and reference |
|---|---|
Customize the CI details view to suit your preferences | From the action menu Every time you log on to the TrueSight console and navigate to the Configuration Items Monitoring page, the settings that you last used are displayed. This feature applies to the Model, Events, and Devices tabs. |
To view the node name, type, priority, and status | Action menu Action menu Action menu Action menu |
Hide the CI details to gain more display area for the service model | Use the Collapse Summary icon Toggle between displaying and hiding the CI details area by using this option. |
To view the service model associated with the CI | Click the Model tab |
To view the events associated with the CI | Click the Events tab |
To view the devices associated with the CI | Click the Devices tab |
To view the applications associated with the CI | The applications associated with the selected CI if any are displayed in the Applications tab. For more information see, To view the applications associated with the CI. |
To view the nodes directly impacting the CI | Click the Impacting Nodes tab |
To view all the parent CIs of the selected node of a service model | Click the Parent Configuration Items tab |
To view the drill-down details for the selected CI | Click the required CI in the service model hierarchy for which you want to view the CI drill-down details. The CI drill-down details for the selected CI are displayed in the drill-down area |
Launch context sensitive help | Click the help icon |
, select Save as Preference.
displays the CI node name.
displays the CI type. There are different CI Types such as Business Service, Activity, Application, Application System and so on.
displays the CI priority. The priorities defined for a CI are as follows: Highest, High, Medium, Low, Lowest.
displays the CI status. The statuses defined for a CI are as follows: Unavailable, Impacted, Minor Impact, Warning, Information, OK, Unknown, and Blackout.
to collapse the CI details area.
to view the service model associated with the CI. The service model displays all the nodes associated with the CI. You can pinpoint the exact impact area in a service model and drill down to each CI and find its status. For information about service models, see 
to examine all the events associated with the CI as a snapshot of the Events view. For more information about events, see 
to examine all the devices associated with the CI as a snapshot of the Devices view. For more information about devices, see 
to examine all the nodes which are directly impacting the CI. The tab displays all the impacted nodes in a tile view. When you click an individual node, it displays the details associated with that node in drill-down area 
. For more information, see 
to examine all the parent CIs of the selected node in a service model. This feature helps the services operator to view all the potential parent CIs that may get impacted or that have already been impacted by the selected node.
to launch the context-sensitive help. By default, the online version of the documentation is displayed.To view the applications associated with the CI
- In the TrueSight console, select Monitoring > Configuration Items.
- To view the CI details on the Configuration Items Monitoring page, use one of the following methods:
- Click a CI.
- Right click a CI and select Open link in new tab.
- Right click a CI and select Open link in new window.
- Click the Applications tab in the Configuration Items Monitoring page to view the applications associated with the selected CI as shown in the following illustration:
