26.2 enhancements and patches
Review the BMC Helix Operations Management 26.2 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 26.2.00 | ✅️ | Known and corrected issues |
For a list of recent updates and enhancements across multiple versions, see Release notes and notices.
BMC Helix applies upgrades as described in BMC Helix Upgrade policy. BMC Helix applies upgrades and patches during Maintenance windows.
26.2.00
Detect real performance issues with composite alarm policies
As an administrator, use composite alarm policies to generate alerts only when multiple metric conditions occur together. With this capability, your teams can focus on issues with real performance impact because of reduced alert noise and false positives. This enhancement improves incident prioritization, speeds up root‑cause analysis, and enables faster responses at scale.
For more information, see the following topics:
- Composite alarm policy
- Configuring composite alarm policies
- Composite Alarm event class
- Composite alarm policy management endpoints in the REST API
Reset the timeout duration in time-based enrichment policies
As an administrator, you can configure time-based enrichment policies to reset the timeout duration after an event update. You can specify one or more event slots that trigger a timer reset. When the configured slot value changes, the system recalculates the timeout based on the policy duration.
This capability ensures that time‑based policies act on the current state of an event, rather than on when the event was first created. As a result, premature actions are avoided, and automated responses remain aligned with actual operational progress, without changing existing policy behavior.
For more information, see Actions for advanced and time-based enrichment.
Improve alarm accuracy with range-based thresholds monitoring
Administrators can define alarm policies that monitor both lower and upper thresholds within a single policy. This capability provides more control over acceptable operating ranges instead of generating alarms based on the comparison against a single threshold value.
The range-based thresholds remove the need to create and manage multiple alarm policies to cover range‑based conditions, reducing configuration effort and administrative overhead. By focusing on meaningful deviations instead of isolated threshold breaches, teams can improve alarm accuracy and reduce noise. This enhancement improves the flexibility, usability, and effectiveness of alarm configuration, enabling operations teams to respond quickly to issues.
For more information, see Configuring alarm policies.
(Controlled availability customers only) Configure authorization profiles with bulk selection of parent and child services
Service‑based access control helps administrators securely manage which parts of the infrastructure users can monitor. Administrators can select a single or multiple parent and child services at once.
With this enhancement, access to policies can be applied more quickly and consistently across service hierarchies. This approach reduces administrative effort while ensuring that users see only the services relevant to their roles.
For more information, see Configuring authorization profiles.
(Controlled availability customers only) Control device access with service‑level RBAC
Role-based access control (RBAC) is enhanced to provide access to specific devices. Users with access to specific services can view all devices that are associated with those services.
This enhancement improves security by reducing the risk of unauthorized exposure while helping users focus on the infrastructure relevant to their responsibilities. By managing access at the service level, administrators simplify permission management and scale access controls more efficiently.
For more information, see Setting up access control.
Improved self-help icon and categories
The self-help icon is updated to improve visibility and align with the company branding. In addition, the categories in the self-help widget are reorganized to help users navigate and access relevant resources efficiently.
PATROL Repository update
| Category | Knowledge modules |
|---|---|
| Application | |
| Cloud | |
| Containers | PATROL for Kubernetes 25.4.03 |
| Database | |
| Virtual platforms | PATROL for Nutanix 26.1.02 |
| Operating system | PATROL for Linux 25.3.02 |
| Multiple environments | PATROL for Scripting 2.1.07 |
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