Data providers for services and situations

Data sources for events, incidents, services, and situations

Apart from the metrics and events data from BMC Helix Operations Management, you can view services and incidents from the following data sources:

• BMC Helix Operations Management

  : Provides the metrics and events data for viewing in BMC Helix AIOps, and also provides additional topology information collected during monitoring.
  
  

• BMC Helix ITSM: Provides incident and change request information for viewing in BMC Helix AIOps.  You can view total incidents, average mean time to resolve (MTTR), and perform probable cause analysis (PCA). You can cross-launch from BMC Helix ITSM to view probable-cause analysis in BMC Helix AIOps. You do not require additional steps for integrating Change Management with BMC Helix AIOps.
  
  

• BMC Helix Discovery

  : Provides Service Models or Topologies for viewing in BMC Helix AIOps. The Service to nodes traversal path can be viewed along with the individual node details.
  
  

• BMC Helix Intelligent Integrations

  : Provides a Fluentd-based framework for integration with third-party solutions to ingest event, CI, and topology data for monitoring in BMC Helix AIOps.