Data providers for services and situations

Data sources for events, incidents, services, and situations

Apart from the metrics and events data from BMC Helix Operations Management, you can view services and incidents from the following data sources:

• BMC Helix Operations Management

  : Provides the metrics and events data for viewing in BMC Helix AIOps, and also provides additional topology information collected during monitoring.

• BMC Helix Log Analytics

  : Provides events from the logs for viewing in BMC Helix AIOps.

• BMC Helix IT Service Management: Provides incident and change request information for viewing in BMC Helix AIOps.  You can view total incidents, average mean time to resolve (MTTR), and perform probable cause analysis (PCA). You can cross-launch from BMC Helix IT Service Management to view probable-cause analysis in BMC Helix AIOps. You do not require additional steps for integrating Change Management with BMC Helix AIOps.
  

• BMC Discovery

  : Provides Service Models or Topologies for viewing in BMC Helix AIOps. The Service to nodes traversal path can be viewed along with the individual node details.

• BMC Helix Developer Tools

  : Uses a Fluentd-based framework for integration with BMC and third-party solutions to ingest event, CI, and topology data for monitoring in BMC Helix AIOps. It enables you to build custom integrations for the third-party solutions for which out-of-the-box integrations are not available, and collects logs from files.

• BMC Helix Intelligent Integrations

  : Uses REST APIs and Webhook mechanism for integration with third-party solutions to ingest event, CI, and topology data for monitoring in BMC Helix AIOps. It provides a click and connect capability to configure an integration.