Release notes and notices

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.

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Date

Summary

Reference

April 23, 2025

Enhancements included in this release:

  • New service health score computation mechanism
  • Enhanced baseline graphs for health indicators
  • View historical and closed prediction events on the Predictions page
  • View baseline-driven prediction events
  • View only open incidents associated with the service
  • Infinite sessions for specific users in BMC Helix AIOps
  • Enhanced mean time to resolve (MTTR) computation for incidents
  • Improved user experience on the Situations page
  • Show notes for a situation
  • Vulnerability Manager role
  • Create and assign categories to vulnerabilities
  • Improved user experience on the Vulnerabilities page
25.2 enhancements and patches

February 20, 2025

Enhancements included in this release:

  • (Controlled availability customers only) Efficient service management with global balancing profiles
  • Support for the out-of-the-box OpenTelemetry (OTel) service blueprint

January 22, 2025

Enhancements included in this release:

  • (Controlled availability customers only) Generate best action recommendations from Jira and ServiceNow incidents
  • Updated version of the out-of-the-box service blueprint for the Microsoft SharePoint Server

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Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

 

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