Release notes and notices

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Date	Summary	Reference
April 23, 2025	Enhancements included in this release: New service health score computation mechanism Enhanced baseline graphs for health indicators View historical and closed prediction events on the Predictions page View baseline-driven prediction events View only open incidents associated with the service Infinite sessions for specific users in BMC Helix AIOps Enhanced mean time to resolve (MTTR) computation for incidents Improved user experience on the Situations page Show notes for a situation Vulnerability Manager role Create and assign categories to vulnerabilities Improved user experience on the Vulnerabilities page	25.2 enhancements and patches
February 20, 2025	Enhancements included in this release: (Controlled availability customers only) Efficient service management with global balancing profiles Support for the out-of-the-box OpenTelemetry (OTel) service blueprint	25-1-enhancements-and-patches
January 22, 2025	Enhancements included in this release: (Controlled availability customers only) Generate best action recommendations from Jira and ServiceNow incidents Updated version of the out-of-the-box service blueprint for the Microsoft SharePoint Server	25-1-enhancements-and-patches

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Related release notes

The following links provide updates about the integrated BMC Helix AIOps products: