Monitoring and investigating changes

As a change manager, use the Risks page in BMC Helix AIOps to monitor and investigate change requests that impact services. BMC Helix AIOps connects with BMC HelixGPT and analyzes operations and service management data to identify risks such as outages that may occur when pushing a device to an existing service or changing code for application updates. The change risk score helps teams analyze risk prior to making changes to the infrastructure.

Before you begin

To view the Change Risk Advisory for impacted services, you must configure the Change Risk Advisor agent in BMC HelixGPT Manager. For more information, see Adding agents for BMC Helix AIOps.

Related topics

Managing-risks

To monitor change requests

  1. On the BMC Helix AIOps console, click Risks.
  2. On the Change Risk Advisory tab, the following information is displayed:
    • Change request ID
    • Description
    • Start Date
    • Status
  3. Click a change request to view its details. 
    Change Risk Advisor_251.png
    The following information is displayed in the Change Risk Advisor panel:
    1. BMC HelixGPT generated natural language summary
    2. Cross-launch link to the change request in BMC Helix ITSM
    3. Risk Level
    4. Severity

    5. Cognitive risk assessment information that highlights the health indicators that impact the service.
      For information about how cognitive risk assessment is achieved for change requests, see Assessing the risk for a change request.

    6. Name of the impacted service
    7. Number of situations currently open for the impacted service and the number of situations that occurred in the past
  4. Click Close.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*