User interface overview

The following video (2:30) provides a high-level overview of the BMC Helix AIOps console:

Watch the YouTube video about the Overview of the BMC Helix AIOps console.

Overview page

When you log on, by default, the Overview page is displayed. Based on your role, you can navigate through the console to perform various tasks. View the health and performance metrics for the business services in your organization on this page. 

This page serves as a dashboard for a selected time period (default 24 hours) and shows the following metrics for the services:  

• Total number of events
• Total number of anomalies
• Total number of incidents
• MTTR, that is, the mean time to resolve issues 
• Noise reduction percentage
• Total number of vulnerabilities
• Top five impacted services by their severity, health score, and the event trend. You can also view the number of open, critical vulnerabilities affecting the top five impacted services. 
• Top five situations identified from the events, aggregated based on correlation policies or machine learning based algorithms. 

For more information, see Monitoring-key-performance-indicators-and-entities. 

Services page

Visualize the health and performance of the services in your organization in a heatmap view. From the heatmap view, you can also navigate to the impacted child services.

You can perform the following tasks while monitoring services: 

• Hover over a service to view the situations, events, and incidents for a service.
• Filter services by their severity, and use additional filters to view the impact on a specific service.
• Switch between the tile and heatmap view.
• View the following details for an impacted service:
  • Service health score, impacted events, service health on a timeline 
  • CI topology and service hierarchy
  • Health indicators
  • Situations
  • Root cause 
  • Service insights
• Perform event operations and remediate events (requires advanced product features to be enabled from the Configurations menu ).

Additionally, use the Services page to create services based on service models in BMC Helix AIOps.

For more information, see Monitoring services.

Situations page

Monitor and investigate policy-based and ML-based situations. 

On the Situations page, by default, all situations are displayed. If the same issue has impacted multiple services, such situations are grouped under a primary situation. The Primary Situation indicates a primary situation. You can click the Similar Situations toggle key to view a group of situations on the same service node. 

For more information, see Monitoring-and-investigating-situations. 

Risks page

Monitor and investigate the open vulnerabilities affecting the services in your organization to monitor their overall health.

The Vulnerabilities tab serves as a dashboard and shows the following information for the services:

• The top impacted services, based on the Risk score assigned to them - a numerical value between 0 and 10
• The top remediation owners, that is the user or user group that owns a vulnerability, based on the number of vulnerabilities assigned to them.
• The top vulnerabilities based on their Severity - Critical, High, Medium, or Low

For more information, see Monitoring-vulnerabilities.

Predictions page

View service outage predictions and use them to resolve service outages.

The Service Predictions page lists the services that might degrade in the next 12 hours. The predictive analytics algorithm considers all the metrics of the service and their potential threshold limits. 

For more information, see Predicting-and-proactively-resolving-service-outages.

Configurations page

Choose advanced product features such as:

• Root cause isolation
• ML-based situations
• Service predictions
• Intelligent automations
• Vulnerabilities

Additionally, you can configure general settings where you can set the automatic refresh interval for the Services and Situations pages and enable the dark theme for the console. You can also configure advanced settings for ML-based situations, connect with Microsoft Teams to be able to send notifications, and create service blueprints. 

For more information, see Administering.

User preferences

As an operator or a site reliability engineer (SRE), configure the UI settings to enhance your experience with the BMC Helix AIOps console. These are general settings that apply to the logged-in user only.

The following video (2:13) by the BMC Support team shows how to configure your personal settings for the BMC Helix AIOps console: 

 Watch the YouTube video by BMC Support about Configuring general settings.