Release notes and notices

Enhancements included in this release:

• Infinite sessions for specific users in BMC Helix AIOps
• Enhanced mean time to resolve (MTTR) computation for incidents

February 20, 2025

Enhancements included in this release:

• (Controlled availability customers only) Efficient service management with global balancing profiles
• Support for the out-of-the-box OpenTelemetry (OTel) service blueprint

25-1-enhancements-and-patches

January 22, 2025

Enhancements included in this release:

• (Controlled availability customers only) Generate best action recommendations from Jira and ServiceNow incidents
• Updated version of the out-of-the-box service blueprint for the Microsoft SharePoint Server

25-1-enhancements-and-patches

November 18, 2024

Enhancement included in this release:

A new out-of-the-box service blueprint for Apache Tomcat Application Server

24.4.01 enhancements and patches

October 16, 2024

Enhancements included in this release:

• Enhanced Status filter on the Situations page
• Add details when requesting for automation
• View attributes of a service
• View attributes of a CI
• Use advanced filters to view only specific nodes in the service hierarchy
• View situation details in a new tab or window
• Set service hierarchy as the default view
• Out-of-the-box service blueprint for Red Hat JBoss
• Access context-specific resources in the self-help widget
• View a summary of all the incidents and situations in your environment in real time

24-4-enhancements-and-patches