Performing situation actions
To perform situation actions
On the Situations page, click the action menu 
to perform actions based on your requirements. You can also perform these actions when you are investigating a situation.
The following table describes the actions available for a situation and their results:
Action | Result |
|---|---|
Acknowledge Situation | Changes the situation status from Open to Acknowledged. |
Assign Situation | Assigns ownership of an open, acknowledged, or assigned situation to yourself or another person in the same account. For an open or acknowledged situation, the status changes to Assigned, and the situation owner is updated. For an already assigned situation, the ownership changes to the specified user. |
Close Situation | Changes the situation status to Closed. To close a situation, all events that are a part of the situation must be closed. |
Decline Ownership | Removes ownership of a situation in the assigned state. Changes the situation status to Acknowledged. |
Set Situation Priority | Updates the priority of the situation based on the selected level. |
Take Ownership | Changes the ownership of Open or Acknowledged situations to yourself. |
Unacknowledge Situation | Changes a previously acknowledged situation back to the Open state. |
Add Notes | Adds notes against the situation. |
Automation actions (Available only if the Configurations > Manage Product Features > Intelligent Automations feature is enabled) | Result |
Create Automation | Opens the Create Automation Policy page in BMC Helix Intelligent Automation. Note: This action is available only for tenant administrators and also available for closed events. |
Request Automation | Displays the Request Automation dialog box. Note: This action is also available for closed events. |
Trigger Automation | Displays the Run Automation dialog box with one or more automation actions to remediate the situation. If no actions are available, request for automation by using the Request a new automation link. For closed situations where automation is available, you can use the Trigger Automation option to run automation. Note that this action works only for automation where the execution mode is manual (specified in BMC Helix Intelligent Automation). |
To perform event actions
On the situation details page, view the list of events and click the action menu to perform actions based on your requirements.
The following table describes the event actions and their results:
Action | Result |
|---|---|
Acknowledge Event | Changes the event status from Open to Acknowledged. |
Assign Event | Assigns ownership of an Open, Acknowledged, or Assigned event to yourself or another person in the same account. For an open or acknowledged event, the status changes to Assigned, and the event owner is updated. For an already assigned event, the ownership changes to the specified user. |
Close Event | Changes the event status to Closed. Disables any further event operations on the event. Closed events are not considered for determining the status of a device. |
Decline Ownership | Removes ownership of an event in the assigned state. Changes the event status to Acknowledged. |
Set Event Priority | Updates the priority of the event based on the selected level. |
Take Ownership | Changes the ownership of Open or Acknowledged events to yourself. |
Unacknowledge Event | Changes a previously acknowledged event back to the Open state. |
Add Notes | Add notes against the event. |
Automation actions (Available only if the Configurations > Manage Product Features > Intelligent Automations feature is enabled) | Result |
Create Automation | Opens the Create Automation Policy page in BMC Helix Intelligent Automation. Note: This action is available only for tenant administrators and also available for closed events. |
Request Automation | Displays the Request Automation dialog box. Note: This action is also available for closed events. |
Trigger Automation | Displays the Run Automation dialog box with one or more automation actions to remediate the event. If no automation actions are available for the event, the Trigger Automation option is disabled. Note: For closed events where automation is available, you can use the Trigger Automation option to run automation. Note that this action works only for automation whose execution mode is manual (specified in BMC Helix Intelligent Automation). |