Issues tables
Corrected issues | The version number represents the update (Year-Month-Day) in which the issue is fixed. |
|---|---|
Known (open) issues | An issue with a value as Open in the Status column. |
Known and corrected product issues
Component | Description | Status | Found in | Defect ID |
|---|---|---|---|---|
Business service | Symptom: A business service is not displayed under Services and Applications in BMC Helix Continuous Optimization. Scope: When you create a business service with Kubernetes nodes and deployments in BMC Helix Discovery. | Open | 25.1.00 | DR0AV-20522 |
System tasks | Symptom: Unable to stop the data sender task. Scope: When the data sender task runs and opthtsingest does not work properly. Workaround: Restart the scheduler. | Open | 24.4.00 | DR0AV-20068 |
Workspace | In Workspace, IND_CPU_DEMAND, IND_MEMORY_DEMAND, and IND_VCPU_USED for Kubernetes Pods are not displayed when the quick analysis is run. | Open | 23.1.02 | DR0AV-15209 |
Capacity Views | The Infrastructure page in the OEM View does not display information for the Database Server and Database Cluster tabs. | Open | 23.3.00 | DR0AV-16015 |
Benchmark | The benchmark loading does not set the status appropriately for failed inserts or updates to the database. | Open | 23.4.00 | DR0AV-16771 |
| Discovery / HCO Integration | When you create a business service with Kubernetes nodes and deployments in Discovery, the corresponding components do not appear in the BMC Helix Continuous Optimization console under the Domains, Services & Applications domain. | Open | 25.1.00 | DR0AV-20522 |
| BHNM Data Mart | When you open Switch Data Mart in BHNM Interface Utilization, duplicate rows appear for the same entity. Instead of displaying a single row per entity, the system lists multiple entries for each associated sub-resource, resulting in repeated and misleading entity data. | Open | 25.4.01 | DR0AV-23258 |
| BHNM Data Mart | When reviewing the Device Overview Data Mart, several column calculations appear to be incorrect. Interface counts are computed using entity names instead of entity IDs, causing duplicates when devices share the same name. Additional metrics (such as BYIF_IN/OUT_BIT_RATE) are missing, leading to incorrect or incomplete values for IF_BUSY, WORST_IF_AVG_PCT, and WORST_IF_MAX_PCT. The Location field also requires verification to confirm whether farm_name or Location should be used. | Open | 25.4.01 | DR0AV-23256 |
Kubernetes Integration | When integrating HCO with DSM, Kubernetes nodes and deployments are not displayed in the HCO interface. This issue limits visibility into Kubernetes resources during integration. | Open | 25.1.00 | DR0AV-20522 |
Datamart Interface Utilization | When processing interface utilization data in BHNM Datamart, duplicate entities are detected. This issue leads to inaccurate reporting and data inconsistencies in utilization metrics. | Open | 25.4.01 | DR0AV-23258 |
Datamart Device Overview | In BHNM Datamart, column calculations in the Device Overview section are incorrect. This issue results in inaccurate data representation and impacts reporting accuracy for device metrics. | Open | 25.4.02 | DR0AV-23256 |
| Nutanix ETL | The Nutanix ETL may terminate unexpectedly with a NullPointerException when processing virtual machine data, caused by a null vms map during ETL execution, leading to intermittent ETL failures in certain environments. | Open | 25.4.02 | DR0AV-23402 |
| System tasks | When an ETL task exceeds the configured Maximum execution time before warning, the expected warning email alert is not generated, preventing timely notification of long-running ETL executions. | Fixed in 26.1.01 | 25.4.00 | DR0AV-23939 |
System tasks | When you have a large number of entities to be deleted, the Entity cleaner task causes the service optdataorg to fail with the out of memory error. | Fixed in 26.1.00 | 24.2.02 | DR0AV-20954 |
| Computer Learning | Time Forecasting models fail when a large number of systems are selected manually, due to limitations in handling long system lists during model configuration, which can result in model execution errors or incomplete validation of selected entities. | Fixed in 26.1.00 | 25.3.01 | DR0AV-23750 |
| Capacity Pools | In BMC Helix Continuous Optimization on-premises, the Tag name dropdown does not display available options when creating a rule-based capacity pool, preventing the selection of tag-based criteria during pool configuration. | Fixed in 26.1.00 | 25.3.00 | DR0AV-23733 |
| Modeling / Forecasting | Custom percentile (PCTL) statistics are not available in the statistic selection drop-down when configuring or editing forecasting model scenarios, preventing the use of percentile-based metrics such as PCT_95 for historical data analysis. | Fixed in 26.1.00 | 25.4.00 | DR0AV-23704 |
| Data Mart | In BMC Helix Continuous Optimization, the Summary Data Mart wizard now includes Virtual Cluster – Acropolis as a selectable parent entity type, enabling creation of data marts that correctly associate Virtual Machine, Virtual Host, and Storage Pool Acropolis entities with their respective parent relationships and metrics. | Fixed in 26.1.00 | 25.3.01 | DR0AV-23663 |
| View
| Summary Data Marts created by using the wizard now handle domain-based filtering correctly by ensuring a consistent primary entity identifier is used, allowing views and dashboards to accurately return entities associated with the selected domain, even when parent relationships are missing or not defined. | Fixed in 26.1.00 | 25.1.00 | DR0AV-23572 |
| Quick Analysis | In Quick Analysis, the “All” option in the “Add Series” section now correctly displays all sub-resources when selected. Previously, selecting "All” returned no data or retained incorrect selections. | Fixed in 26.1.00 | 25.3.01 | DR0AV-23413 |
| Quick Analysis | In Quick Analysis, adding a second metric no longer causes forecasted data to disappear. Both the original forecasted metric and additional metrics are now displayed correctly on the same graph. Other forecast-related functionalities, including hourly, daily, weekly, and monthly statistics, work as expected. | Fixed in 26.1.00 | 25.3.01 | DR0AV-22997 |
| Email / Notification Service | BHCO intermittently failed to send emails for reports due to authentication errors (BCO_GEN_ERR011). A retry mechanism has been added, configurable via email.retry.max.attempts and email.retry.delay.millis. Emails now retry automatically, and successful delivery is logged as expected. | Fixed in 26.1.00 | 24.4.00 | DR0AV-21292 |
Known and corrected issues in Sentry-supported ETLs and views
Defect ID | Description | Corrected in |
|---|---|---|
| SI-492 | Storage All-in-One ETL NetApp ONTAP (REST): Port discovery fails when ports belong to LAGs or VLANs. | 26.1.00 |
| SI-493 | Storage All-in-One ETL NetApp Active IQ Unified Manager (REST): Port discovery fails when ports belong to LAGs or VLANs. | 26.1.00 |
Related issues
The following links provide information about issues in the integrated BMC Helix products.