Issues tables
Corrected issues | The version number represents the update (Year-Month-Day) in which the issue is fixed. |
|---|---|
Known (open) issues | An issue with a value as Open in the Status column. |
Known and corrected product issues
Component | Description | Status | Found in | Defect ID |
|---|---|---|---|---|
Business service | Symptom: A business service is not displayed under Services and Applications in BMC Helix Continuous Optimization. Scope: When you create a business service with Kubernetes nodes and deployments in BMC Helix Discovery. | Open | 25.1.00 | DR0AV-20522 |
Business service view | Symptom: The Open Helix Discovery option in the Business Service view directs to an invalid page in BMC Helix Discovery. Scope: When this business service is created in the BMC Helix Discovery. | Open | 25.1.00 | DR0AV-20466 |
| Reports | Symptom: The Reporter system task displays a higher number of failed Helix Dashboard reports than the actual failed reports. Scope: When running a large number of reports (for example, 600-700), and each report size is greater than 11 MB. | Open | 24.4.02 | DR0AV-20515 |
| Administration | In BMC Helix Continuous Optimization deployments on AWS, the Remote ETL Engine (REE) cannot be downloaded directly because of AWS file size limits. Workaround: To install the REE, download the installation files from the BMC Electronic Product Distribution (EPD) website. | Open | 25.2.02 | DR0AV-21876 |
System tasks | Symptom: Unable to stop the data sender task. Scope: When the data sender task runs and opthtsingest does not work properly. Workaround: Restart the scheduler. | Open | 24.4.00 | DR0AV-20068 |
| System tasks | Symptom: The Entity cleaner task causes the service optdataorg to fail with the out of memory error. Scope: When you have a large number of entities to be deleted. | Open | 24.2.02 | DR0AV-20954 |
Workspace | In Workspace, IND_CPU_DEMAND, IND_MEMORY_DEMAND, and IND_VCPU_USED for Kubernetes Pods are not displayed when the quick analysis is run. | Open | 23.1.02 | DR0AV-15209 |
Capacity Views | The Infrastructure page in the OEM View does not display information for the Database Server and Database Cluster tabs. | Open | 23.3.00 | DR0AV-16015 |
Benchmark | The benchmark loading does not set the status appropriately for failed inserts or updates to the database. | Open | 23.4.00 | DR0AV-16771 |
| Discovery / HCO Integration | When you create a business service with Kubernetes nodes and deployments in Discovery, the corresponding components do not appear in the BMC Helix Continuous Optimization console under the Domains, Services & Applications domain. | Open | 25.1.00 | DR0AV-20522 |
| Discovery / HCO Integration | When you access the Open Helix Discovery button from the Business Service view in BMC Helix Continuous Optimization, it directs users to an incorrect or invalid page. | Open | 25.1.00 | DR0AV-20466 |
| Capacity Agent | The Capacity Agent does not support systems where SELinux is configured in enforcing mode. The service daemon process (bgssd.exe) might fail to run when started through systemd. | Fixed in 25.4 | 25.2.00 | DR0AV-22272 |
| Gateway Console Server | When you use the Location on gateway server property, the Upload agent list section in the Gateway Console Server does not allow you to select a custom folder path. The property contains a hardcoded folder path, which prevents you from updating agent list files in custom directories. | Fixed in 25.4 | 25.2.02 | DR0AV-22501 |
| Database Metrics | The direction of the following metrics in the resource_counter table is incorrect. DB_BUFFER_HIT_RATIO, DB_BUFFER_NOWAIT_PCT, DB_DICTIONARY_HIT_RATIO, DB_LATCH_HIT_RATIO, DB_LIBRARY_CACHE_HIT_RATIO, DB_SORT_MEM_HIT_RATIO, BYCONT_CACHE_HIT_RATIO, and DB_BUFFER_POOL_SIZE. | Fixed in 25.4 | 25.2.02 | DR0AV-22560 |
| Console / Entity Filter | When you access the Model hyperlink from an Entity Filter, it causes generic console error (BCO_WEB_ERR011) and prevents you from opening the model. | Fixed in 25.4 | 25.2.02 | DR0AV-22559 |
| Authorization / Domain Visibility | When a system is a child of multiple domains, RBAC is inherited only from one parent domain, causing entities to be invisible when accessed from other parent domains. | Fixed in 25.4 | 25.2.02 | DR0AV-22492 |
| Data Mart Materialization | When the Sentry and Moviri data marts are being materialized, they are processed by the generic datamart materializer task instead of their dedicated materializer tasks. | Fixed in 25.4 | 25.2.01 | DR0AV-22299 |
Known and corrected issues in Sentry-supported ETLs and views
Defect ID | Description | Corrected in |
|---|---|---|
| SI-474 | Storage All-in-One ETL IBM FlashSystem (REST): Some volumes are incorrectly reported as unmapped. | 25.4.00 |
Known and corrected issues in Moviri-supported ETLs and views
Project | Description | Internal Issue # | Affected Version | Corrected In |
|---|---|---|---|---|
| Moviri Integrator for Splunk Generic Extractor |
| <=25.3.02 | 25.4 | |
| Moviri Integrator for Entuity Rest Extractor |
| <=25.3.02 | 25.4 | |
| Moviri Integrator for Kubernetes Prometheus Extractor |
| <=25.3.02 | 25.4 | |
| Moviri Integrator for Dynatrace Extractor |
| <=25.3.02 | 25.4 |
Related issues
The following links provide information about issues in the integrated BMC Helix products.