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Release notes and notices

Learn what’s new or changed for BMC Helix Subscriber services, including new features, urgent issues, documentation updates, and fixes or patches in the following topics:

Generally available releases and patches

Details about fixes

Related topics

BMC Helix Discovery Update Calendar

BMC Helix Remedyforce Release schedules

BMC Helix Platform documentation

 

BMC Helix Subscriber updates

Date

Title

Summary

October 17, 2025BMC Helix Client Gateway connectivity

The Java Runtime Environment (JRE) used by all client artifacts has been upgraded to JRE 11 to enhance performance, security, and compatibility. This upgrade applies to Windows, Linux, and macOS platforms.

The BMC Helix Client Gateway version 6.0.2 installation files can be downloaded from the BMC Electronic Product Distribution (EPD) website. For more information, see BMC Helix Client Gateway Installation Guide in BMC Helix Client Gateway connectivity.

July 24, 2025End of support of custom applications built on AngularJS for BMC Helix Innovation SuiteAnnouncement of the discontinuation of support for custom applications built on AngularJS for BMC Helix Innovation Suite.

May 12, 2023

  • The latest patch includes an improved, more accurate method for calculating customer Service Management storage consumption, reflected in the Service Status Dashboard.
  • Any space consumed by database log files (LDFs) are excluded from the storage consumption calculation.
  • Email messages, licensing usage and server statistics are included in the storage consumption calculation moving forward. 

May 1, 2023

  • A Post Incident Report (PIR) will be provided automatically with any Partial Outage with an assigned Severity-1 Support Central Case. 
  • The Root Cause Analysis document (RCA) will be provided automatically for every Total Outage. 

August 5, 2021

Updated the Support Policy, including the BMC Helix release numbering nomenclature and upgrade policy.

June 5, 2021

Updated the base capacity for BMC Helix ITSM to 500 GB of storage for up to 199 subscription users.

April 1, 2021

Updated the End of Support Date for previous versions.

 

Administrative updates

This section has been added since March 2024. There has been no updates impacting BMC Helix subscription services as part of your Infrastructure Maintenance activities. 

Version

Title

Summary

 

 

 

 

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BMC Helix Subscriber Information