Release notes and notices

Learn about what’s new or upcoming changes for BMC Helix Subscriber services, including new features, urgent issues, documentation updates, and fixes or patches in the following topics:


Generally available releases and patches

Details about fixes

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Related topics

BMC Helix Discovery Update CalendarBMC Helix Remedyforce Release schedulesBMC Helix Platform documentation


BMC Helix Subscriber policy updates

Date

Title

Summary

May 12, 2023

  • The latest patch includes an improved, more accurate method for calculating customer Service Management storage consumption, reflected in the Service Status Dashboard.
  • Any space consumed by database log files (LDFs) are excluded from the storage consumption calculation.
  • Email messages, licensing usage and server statistics are included in the storage consumption calculation moving forward. 

May 1, 2023

  • A Post Incident Report (PIR) will be provided automatically with any Partial Outage with an assigned Severity-1 Support Central Case. 
  • The Root Cause Analysis document (RCA) will be provided automatically for every Total Outage. 

August 5, 2021

Updated the Support Policy, including the BMC Helix release numbering nomenclature and upgrade policy.

June 5, 2021

Updated the base capacity for BMC Helix ITSM to 500 GB of storage for up to 199 subscription users.

April 1, 2021

Updated the End of Support Date for previous versions.


Administrative updates

This section has been added since March 2024. There has been no updates impacting BMC Helix subscription services as part of your Infrastructure Maintenance activities. 

Version

Title

Summary




 

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