BMC Helix Intelligent Integrations 23.2

BMC Helix Intelligent Integrations 23.2

BMC Helix Intelligent Integrations and BMC Helix Developer Tools enable you to configure integrations with BMC and third-party products to get event, metric, and topology data from these products. You can view and derive actionable insights from this data in BMC Helix AIOps, BMC Helix Discovery, and BMC Helix Operations Management.

Release notes and notices Updated 04 Jun 2024

Learn what’s new or changed for BMC Helix Intelligent Integrations 23.3 and BMC Helix Developer Tools 23.3, including new features, urgent issues, and documentation updates.

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For updates and enhancements in the previous release and its patches, see 23-2-enhancements-and-patches.

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Known-and-corrected-issues

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Date

Summary

Reference

September 06, 2023

Enhancement included in this release:

  • Collect alerts from Dynatrace via webhook
  • Collect topology data filtered by business applications in ServiceNow
  • Collect events and metrics filtered by resource groups in Microsoft SCOM
  • Connect to SAP HANA by using the Transport Layer Security protocol
  • Updates in the port numbers when using the on-premises gateway for data collection via the webhook mechanism

August 04, 2023

Enhancement included in this release:

  • Collect incidents from Entuity by using the BMC Helix Intelligent Integrations SaaS deployment
  • Include additional parameters when configuring the Apache Kafka connector

July 06, 2023

Enhancement included in this release:

  • Collect event and metric data from Apache Kafka
  • Collect topology data, in addition to alerts and metrics, from Catchpoint
  • Collect alert data for specific criticalities, alert types, and alert sub types in VMWare vROps
  • Collect the sum, average, and minimum values of metric data points from Datadog

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Related release notes

The following links provide updates about the related products:

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Getting started

Setting up and going live

Set up users and assign permissions and configure integrations with multiple third-party and BMC products.

Integrating by using BMC Helix Intelligent Integrations

Ingest event, metric, and topology data from third-party solutions by using BMC Helix Intelligent Integrations.

Integrating by using BMC Helix Developer Tools

Build custom integrations, and ingest events, logs, and services data from BMC and third-party solutions.

Troubleshooting

Resolve common issues or errors or contact Support.
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Videos

The following topics contain videos that supplement or replace the text-based documentation:

The following playlists includes videos for BMC Helix Intelligent Integrations and the related products:BMC Helix AIOpsBMC Helix Operations Management

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Frequently asked questions

Here are the answers to some frequently asked questions about BMC Helix Intelligent Integrations and BMC Helix Developer Tools . 

  1. Can I integrate a third-party product for which out-of-the-box integration is not available?

    Yes. Use BMC Helix Developer Tools to build custom integrations for third-party products for which the out-of-the-box integrations are not available.

  2. What is the difference between an alert and an event in SolarWinds NPM?

    For this information, see the SolarWinds NPM documentation.

  3. Why can't I see all the entities in BMC Helix AIOps?

    In  BMC Helix AIOps , you can see only business services. To view entities other than business services, go to the BMC Helix Discovery console. For example, to check the list of imported Configuration Items (CIs), do the following:

    1. In the BMC Helix Discovery console, from the main menu, select  Explore > Data .
      The Infrastructure page lists the number of each type of infrastructure item in the system as well as any infrastructure objects assigned to you. It also displays a list of infrastructure-related reports.

    2. To view a list of CIs, under the Miscellaneous section, click <count> Import Records.
      A list of CIs is displayed. For information about how to search or filter these infrastructure items, see Managing your IT infrastructure.

    3. Click any Dynatrace CI from the list to display the View Object page, which lists the attributes of the object and its relationships with other objects. For information about the attribute mappings, see ImportRecord  and for information about steps to modeling the services, see Start anywhere application modeling.

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Related spaces

BMC Helix products

Helix AIOps

Helix Discovery

Helix Operations Management

Helix Portal

BMC TrueSight product

TrueSight Operations Management

 

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