BMC Helix Intelligent Integrations 22.4

BMC Helix Intelligent Integrations and BMC Helix Developer Tools enable you to configure integrations with BMC and third-party products to get event, metric, and topology data from these products. You can view and derive actionable insights from this data in BMC Helix AIOps, BMC Helix Discovery, and BMC Helix Operations Management.

Release notes and notices Updated 18 Jan 2023

Learn what’s new or changed for BMC Helix Intelligent Integrations 22.4 and BMC Helix Developer Tools 22.4, including new features, urgent issues, and documentation updates.

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Date	Summary	Reference
December 12, 2022	Enhancements included in this release: Collect all CIs from ServiceNow Collect additional data from VMware vROps	22.4.02 enhancements and patches
November 14, 2022	Enhancements included in this release: Collect data from Nagios Core Collect data from the business service level in BMC Helix CMDB	22.4.01 enhancements and patches
October 10, 2022	Enhancements included in this release: Reduce event noise with deduplication and suppression Collect data from on-premises tools and environments by using BMC Helix Intelligent Integrations Gateway Collect data from additional third-party products: Amazon Managed Services for Prometheus Azure Monitor VMware Tanzu Application Service for VMs Cloud Foundry VMWare vROps Collect additional data from third-party products: Metrics from AWS CloudWatch Topology from Micro Focus NNMi	22.4.00 enhancements and patches

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

Click the Export icon in the upper-right.
From the Export menu, select PDF.
Follow the prompts for page selection and other options.
Click Export.

Related release notes

The following links provide updates about the related products:

Getting started

Onboarding and implementing

Set up users and assign permissions and configure integrations with multiple third-party and BMC products.

Integrating by using BMC Helix Intelligent Integrations

Ingest event, metric, and topology data from third-party solutions by using BMC Helix Intelligent Integrations.

Integrating by using BMC Helix Developer Tools

Build custom integrations, and ingest events, logs, and services data from BMC and third-party solutions.

Troubleshooting

Resolve common issues or errors or contact Support.

Product trials

Communities

Knowledge Base

Videos

Education

PDFs and videos

Ready-made PDF of this space

The following table lists ready-made PDFs for new releases and service packs at the time of their release. Although these PDFs contain all topics, the content of some topics is better suited for online viewing.

The following playlists includes videos for BMC Helix Intelligent Integrations and the related products:BMC Helix AIOpsBMC Helix Operations Management

Frequently asked questions

Here are the answers to some frequently asked questions about BMC Helix Intelligent Integrations and BMC Helix Developer Tools.

Can I integrate a third-party product for which out-of-the-box integration is not available?

Yes. Use BMC Helix Developer Tools to build custom integrations for third-party products for which the out-of-the-box integrations are not available.
What is the difference between an alert and an event in SolarWinds NPM?

For this information, see the SolarWinds NPM documentation.
Why can't I see all the entities in BMC Helix AIOps?
In BMC Helix AIOps , you can see only business services. To view entities other than business services, go to the BMC Helix Discovery console. For example, to check the list of imported Configuration Items (CIs), do the following:
1. In the BMC Helix Discovery console, from the main menu, select Explore > Data.
  The Infrastructure page lists the number of each type of infrastructure item in the system as well as any infrastructure objects assigned to you. It also displays a list of infrastructure-related reports.
2. To view a list of CIs, under the Miscellaneous section, click <count> Import Records.
  A list of CIs is displayed. For information about how to search or filter these infrastructure items, see Managing your IT infrastructure.
3. Click any Dynatrace CI from the list to display the View Object page, which lists the attributes of the object and its relationships with other objects. For information about the attribute mappings, see ImportRecord and for information about steps to modeling the services, see Start anywhere application modeling.
The [expand] macro is a standalone macro and it cannot be used inline. Click on this message for details.
This macro generates standalone content. As a consequence you need to make sure to use a syntax that separates your macro from the content before and after it so that it's on a line by itself. For example in XWiki Syntax 2.0+ this means having 2 newline characters (a.k.a line breaks) separating your macro from the content before and after it.
The [expand] macro is a standalone macro and it cannot be used inline. Click on this message for details.
This macro generates standalone content. As a consequence you need to make sure to use a syntax that separates your macro from the content before and after it so that it's on a line by itself. For example in XWiki Syntax 2.0+ this means having 2 newline characters (a.k.a line breaks) separating your macro from the content before and after it.
The [expand] macro is a standalone macro and it cannot be used inline. Click on this message for details.
This macro generates standalone content. As a consequence you need to make sure to use a syntax that separates your macro from the content before and after it so that it's on a line by itself. For example in XWiki Syntax 2.0+ this means having 2 newline characters (a.k.a line breaks) separating your macro from the content before and after it.