26.1 enhancements and patches
Related topics
Review the BMC Helix Intelligent Automation 26.1 enhancements and patches for features that will benefit your organization and to understand the changes that might impact your users.
| Version | Saas | On-premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 26.1.00 | ✅ | Known-and-corrected-issues | 26.1 enhancements |
For a list of recent updates and enhancements across multiple versions, see Release-notes-and-notices.
BMC Helix applies upgrades as described in the BMC Helix Upgrade policy. BMC Helix applies upgrades and patches during Maintenance windows .
26.1.00
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Automatically create or update incidents in third-party ITSM by using the Proactive Service Resolution solution
Use the Generic REST on-premises connector to connect to any IT Service Management solution that supports REST APIs, beyond BMC Helix ITSM and ServiceNow ITSM solutions. While configuring Proactive Service Resolution, you provide mappings for incident and information events so that incidents can be automatically created or updated based on the event data. This capability allows you to connect to any third-party ITSM solution that supports a REST API.
For more information, see: Configuring Proactive Service Resolution for incidents in other ITSM solutions. 
Additionally, the Solutions page displays the available and configured solutions in two separate tabs.
