26.1 enhancements and patches

Related topics

Review the BMC Helix Intelligent Automation 26.1 enhancements and patches for features that will benefit your organization and to understand the changes that might impact your users.

Version	Saas	On-premises	Fixed issues	Updates and enhancements
26.1.02	✅	-	Known-and-corrected-issues	26.1.02 enhancements
26.1.01	✅	-	Known-and-corrected-issues	26.1.01 enhancements
26.1.00	✅	✅	Known-and-corrected-issues	26.1 enhancements

For a list of recent updates and enhancements across multiple versions, see Release-notes-and-notices.

BMC Helix applies upgrades as described in the BMC Helix Upgrade policy. BMC Helix applies upgrades and patches during Maintenance windows .

26.1.02

Use Automation Curator with Ops Swarmer in Microsoft Teams to triage and remediate IT infrastructure issues

While investigating incidents or situations, operators or service desk agents can use Automation Curator to perform actions that help triage the issue. After confirming the root cause, operators or service desk agents can run remediation actions provided by Automation Curator and resolve the issues. By using Automation Curator in Microsoft Teams, operators can perform triage and remediation for issues directly in Microsoft Teams chats without accessing multiple product consoles.

Automation curator offers a human-in-the-loop experience, enabling IT teams to resolve issues faster and improving mean time to resolution (MTTR).

For more information, see Remediating issues by using Ops Swarmer in Microsoft Teams.

IA agent_give me remediation_26102.png

Prevent indefinite hangs from unresponsive HTTP and HTTPS requests

When you configure Proactive Service Resolution or create an automation policy, outbound HTTP or HTTPS requests to third‑party applications or any IT Service Management solution automatically time out after 120 seconds. This enhancement prevents indefinite request hangs. When a timeout occurs, BMC Helix Intelligent Automation returns a retriable ETIMEDOUT error, enabling automatic recovery and improving system responsiveness.

For more information, see:

Request timeout26102.png

Prevent incident creation for close-open race conditions

Configure Proactive Service Resolution to automatically add the optional createIncidentonClose=true field to the event-to-incident mapping. This field ensures that if a closed event is received before an open event with the same event ID, BMC Helix Intelligent Automation creates an incident in BMC Helix ITSM and sets its status to Resolved. Subsequently, if an open event with the same event ID arrives, BMC Helix Intelligent Automation skips incident creation and marks the action status as Skipped on the History page.
When you set the value of the createIncidentonClose field as False, assign any value other than True, or delete the field, Proactive Service Resolution treats the field value as false and skips incident creation whenever the system receives a closed event before an open event.

This enhancement prevents incident creation that can occur due to closed-open race conditions.

For more information, see:

Open close PSR 26102.png

26.1.01

View and execute Ansible job templates to remediate vulnerabilities in BMC Helix Automation Console

Remediate vulnerabilities by using the Ansible job templates while creating a vulnerability remediation operation. BMC Helix Automation Console uses BMC Helix Intelligent Automation to integrate with the Ansible Automation Platform and access job templates that help remediate vulnerabilities. Use your existing Ansible-based automation workflows for remediation, saving the need to redesign remediation operations.

For more information, see Remediating vulnerabilities by using the Ansible Automation Platform.

BHAC_IA integration

26.1.00

Automatically create or update incidents in third-party ITSM by using the Proactive Service Resolution solution

Use the Generic REST on-premises connector to connect to any IT Service Management solution that supports REST APIs. While configuring Proactive Service Resolution, you provide mappings for incident and information events so that incidents can be automatically created or updated based on the event data.

By using this capability, you can connect to any third-party ITSM solution beyond BMC Helix ITSM and ServiceNow ITSM solutions.

For more information, see, Configuring Proactive Service Resolution for incidents in other ITSM solutions.
Other ITSM 261.png

The Solutions page displays the available and configured solutions in two separate tabs.

Configures Sol page261.png

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