Agentic AI capabilities in BMC Helix Intelligent Automation

BMC Helix Intelligent Automation connects with BMC HelixGPT to provide AI capabilities that help enterprises improve collaboration, streamline and enhance IT operations, and resolve problems faster. The AI capability in BMC Helix Intelligent Automation is available as an LLM agent, Automation Curator, which operates autonomously while ensuring you get a human-in-the-loop experience.

Automation Curator connects to Ops Swarmer in Microsoft Teams to provide triage and remediation actions for IT infrastructure issues. Service desk agents, operators, or site reliability engineers (SREs) can use it to triage an incident in detail, identify the actual root cause, view recommended actions, and then run them to remediate an issue directly in Microsoft Teams. Automation Curator connects to BMC or third-party automation tools via BMC Helix Intelligent Automation. This connection makes sure that IT teams can leverage their existing tried-and-tested automation workflows. Before running any remediation actions, Automation Curator connects to BMC Helix ITSM to create change requests, and runs actions based on the change approvals thereby ensuring compliance with ITSM standards. 

Why use Automation Curator?

• Service desk agents, operators, and site reliability engineers (SREs) can investigate and resolve IT infrastructure issues directly in Microsoft Teams, eliminating the need to access separate product consoles, thereby improving efficiency and the user experience.
• The agent’s compatibility with third-party automation tools ensures seamless workflow execution across multiple platforms.
• Triage and remediation processes are streamlined, helping with quick identification of incident root causes.
• The agent suggests and executes automated actions, enabling IT teams to resolve issues faster and consistently, improving mean-time-to-resolution (MTTR).
• During execution, the agent requests human inputs as necessary, ensuring that automated processes remain flexible and responsive to unique situations.

AI agent in BMC Helix Intelligent Automation

AI agent name	Type of agent	User role	Capabilities	Reference
Automation Curator	Sub-agent	Service desk agents Operators or SREs	Connects to the Ops Swarmer in Microsoft Teams so that service desk agents can investigate incidents or situations, get recommended actions, and run remediation actions without moving away from the Microsoft Teams chat. Supports connecting to third-party automation tools, such as Ansible Automation Platform and TrueSight Orchestration, to leverage existing automation frameworks. After performing triage, the agent requests input and executes approved actions, thereby retaining the human-in-the-loop experience.	Remediating issues by using Ops Swarmer in Microsoft Teams