BMC Helix Intelligent Automation 25.3

BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as an automation broker for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events.

Release notes and notices Updated 25 Jul 2025

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

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Support-information

Date	Summary	Title
July 25, 2025	Enhancements included in this release: Improved JSON editor with function support and variables panel Access incident details by using the cross-launch link from the event Use event slots from the previous execution in the trigger condition	25.3 enhancements and patches
June 26, 2025	Enhancements included in this release: Manage policy runs history efficiently by using the date filter and bulk actions Configure generic REST connector actions with the advanced JSON editor Improve efficiency by forwarding only the required event slots	25.2.02 enhancements and patches
May 28, 2025	Enhancements included in this release: Access the situation URL and root cause details in the ServiceNow ITSM incident Use out-of-the-box operators for event-to-incident mapping in ServiceNow Create unique infrastructure incidents with impacted service details in BMC Helix ITSM Reduce incident noise by using Proactive Service Resolution for TMF-compliant trouble tickets	25.2.01 enhancements and patches

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

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Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

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Click the Export icon in the upper-right.
From the Export menu, select PDF.
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Click Export.

Getting started See more	Viewing automation requests View the incoming requests for automations from BMC Helix AIOps. See more
	Viewing dashboards in BMC Helix Dashboards View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment. See more

Getting started Attachments Getting started Product overview Onboarding overview User interface fundamentals System requirements DELETED: Supported integrations and data sources Getting started 13 more ... See more	Viewing automation requests View the incoming requests for automations from BMC Helix AIOps. See more
	Viewing dashboards in BMC Helix Dashboards View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment. See more

Product trials	Communities	Knowledge Base	Videos
Connecting with automation tools Configure any connector from the available out-of-the-box connectors to be able to create automation policies. See more	Managing automation policies Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps. See more	Configuring Proactive Service Resolution for TMF-compliant trouble tickets Configure the solution to automatically create TMF-compliant trouble tickets or incidents for critical events in the supported Trouble Ticket Management or IT Service Management systems. See more	Configuring the blackout policy solution Configure the solution to automatically create blackout policies in BMC Helix Operations Management based on a change request. See more