BMC Helix Intelligent Automation 25.2

BMC Helix Intelligent Automationis an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as an automation broker for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events.

Release notes and notices Updated 27 Jun 2025

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

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Date	Summary	Title
June 26, 2025	Enhancements included in this release: Manage policy runs history efficiently by using the date filter and bulk actions Configure generic REST connector actions with the advanced JSON editor Improve efficiency by forwarding only the required event slots	25.2.02 enhancements and patches
May 28, 2025	Enhancements included in this release: Access the situation URL and root cause details in the ServiceNow ITSM incident Use out-of-the-box operators for event-to-incident mapping in ServiceNow Create unique infrastructure incidents with impacted service details in BMC Helix ITSM Reduce incident noise by using Proactive Service Resolution for TMF-compliant trouble tickets	25.2.01 enhancements and patches
April 22, 2025	Enhancements included in this release: Create Level 3 trouble tickets in TMF-compliant ServiceNow by using Proactive Service Resolution Specify event slots to update incidents or trouble tickets View event and queue details for the waiting policy runs Specify the use of a proxy server from the command line	25.2 enhancements and patches
February 20, 2025	Enhancements included in this release: Search for policy runs faster on the History page Update the incident ID in the information event without waiting for a callback	25.1.01 enhancements and patches
January 22, 2025	Enhancements included in this release: Forward events from BMC Helix Operations Management to external applications Create Level 3 incidents in ServiceNow IT Service Management by using Proactive Service Resolution Resume incident or trouble ticket creation for events Delete policy runs on the History page	25-1-00-enhancement-and-patches

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

Click the Export icon in the upper-right.
From the Export menu, select PDF.
Follow the prompts for page selection and other options.
Click Export.

Getting started See more	Viewing automation requests View the incoming requests for automations from BMC Helix AIOps. See more
	Viewing policies in BMC Helix Dashboards View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment. See more