User interface overview

When your account is created, you receive the URL and the credentials to access the BMC Helix Intelligent Automation console. Based on your role, access BMC Helix Intelligent Automation from BMC Helix Portal, which is the launchpad for your licensed BMC Helix services.

The following video (2:35) provides a high-level overview of the BMC Helix Intelligent Automation console:

Watch the YouTube video about: Overview of the user interface BMC Helix Intelligent Automation

BMC Helix Intelligent Automation console

When you log on, by default, the Policies page is displayed. Based on your role, you can perform the following tasks:

UI element	Description	Reference
Requests	View the automation requests coming from BMC Helix AIOps to be able to create automation policies for events specified in the request.	Viewing-automation-requests
Policies	Create policies and view the policies available in the product.	Creating-automation-policies
History	View and delete the history of policy runs.	Viewing-automation-policy-runs-history
Connectors	View and configure the supported cloud or on-premises connectors available in BMC Helix Intelligent Automation.	Connecting-with-automation-tools
Solutions	View and configure any of the following solutions available in BMC Helix Intelligent Automation: Proactive Service Resolution for incidents Proactive Service Resolution for trouble tickets Blackout policy solution	Configuring-Proactive-Service-Resolution-for-TMF-compliant-trouble-tickets Configuring-Proactive-Service-Resolution-for-incidents-in-BMC-Helix-ITSM Configuring-the-blackout-policy-solution
Report	Launch the Value dashboard in BMC Helix Dashboards.	Viewing-policies-in-BMC-Helix-Dashboards
	Use the application switcher to view and launch other BMC Helix products that are available as per your license entitlements.	-
	Launch the online documentation for the product.	-
	View in-app notifications for some of the activities performed in the product by users.	To view in-app notifications

In-app notifications

Notifications are helpful to let you know of activities that are performed in BMC Helix Intelligent Automation. For example, you get an in-app notification when a user creates a new automation policy or moves the policy from the Draft to the Published state. By default, only administrators can view these notifications.

In-app notifications are displayed for the following scenarios:

Product area	Scenarios
Connectors and plugin keys	A new connector is configured Connector is updated Connector is deleted Connector status is changed to <status> The plugin key is updated The plugin key is deleted Plugin key is about to expire in <n> days
Automation requests	A new automation request is received Automation request status is updated
Automation policies	A new automation policy is created The automation policy is edited Automation policy status is updated from Draft to Publish Automation policy status is updated from Publish to Draft The automation policy is deleted Automation policy is copied

Administrators must update the notification profiles to enable in-app notifications for all users. For more information, see Managing notification profiles.

A notification expires 30 days after it is read. An unread notification expires 30 days after it is received.

Email notifications for disconnected on-premises connectors

When a connector is disconnected, the automation policies that are created by using the connector fail. When the policies fail, an email notification is sent to the users specified in the Plugin is Disconnected notification profile. An email is useful to identify the problem and fix it. By default, the email notification is sent to the administrator. Administrators can customize the Plugin is Disconnected notification profile to send notifications to selected users. For more information, see Managing notification profiles.

The following video (2:39) by BMC Support describes How to get an email notification for disconnected on premises: