Organizations

In a Managed Service Provider (MSP) environment, organizations are used to manage role-based access and data of multiple entities. Each organization within an MSP tenant resembles a separate entity that has its own set of resources, access requirements, and configuration settings. The data and resources of each organization are isolated from other organizations to prevent unauthorized access. As an administrator of the MSP tenant, you can manage access control, resources, security, and compliance of organizations to cater to their specific requirements.

To create an MSP tenant or convert any of your existing tenants to an MSP tenant, contact the BMC SaaS operations team. After your MSP tenant is created, request the BMC SaaS operations team to run the sync job to sync data to BMC Helix Portal; for example, BMC Helix ITSM contains data from multiple companies. These companies are mapped to organizations in BMC Helix Portal after they are synced from BMC Helix ITSM. The users associated with the companies are also synced to organizations in BMC Helix Portal.

User management for organizations

An administrator can change the associations of users and user groups of organizations except for the users and user groups synced from BMC Helix ITSM to BMC Helix Portal. For these users, the user management is performed in BMC Helix ITSM.

Associate or disassociate user groups:

Associate or disassociate users:

Users of an organization cannot access data of other organizations. For example, an MSP tenant manages the Petramco and Calbro Services organizations. Both these organizations use BMC Helix Dashboards to visualize and analyze data. When a user belonging to the Petromco organization logs in to BMC Helix Dashboards, the user cannot view dashboards created by users of the Calbro Services organization.

Similarly, users of the Calbro Services organization cannot view dashboards created by users of the Petramco organization.

Report schedules created by organization users

As an MSP administrator, you can create report schedules to be sent to the recipients of organizations. However, users of one organization cannot access the report schedules created by users of other organizations.

For example, users of the Petramco organization cannot create report schedules to be sent to recipients of the Calbro Services organization, and the users of the Calbro Services organization cannot create report schedules to be sent to recipients of the Petramco organization.