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Creating pre-approved virtual desktop requests

Using the VDI Orchestration ZipKit, you can request the following types of virtual desktops:

  • Pooled-Random
  • Pooled-Static
  • Dedicated
  • Existing
Information

See Requesting-VDI-Orchestration-ZipKit-service for details on each of these desktop types. When a pre-approved virtual desktop request is created the virtual desktop is provisioned as per the details specified by the user while creating the request.

To request a virtual-desktop:

  1. Log on to BMC Remedy Action Request System (BMC Remedy AR System) and select Applications > Service Request Management > Request Entry.
  2. Click Browse. This displays the available Cloud Services requests.
    ReqServ.png
  3. In the Cloud-Services bar, click Sub-Categories. This filters the Desktop as a Service requests and list them in the Available Requests pane.
    ReqServ_Dsktp.png
  4. In the Available Requests, double-click or select Request for Virtual Desktops - Pre-approved. If selected, click Request Now.
    Req_PreAppvd.png

  5. Enter the following mandatory details for requesting a virtual desktop:
    Req_PreAppvd_main.png


    Field Name

    Values

    Desktop Type

    Select the type of desktop from the available desktop types:

    • Pooled-Random
    • Pooled-Static
    • Dedicated
    • Existing

    No. of Desktops

    You can select the no of desktops in the range of 1 to 20.

    • You can select the no of desktops in the range of 1 to 20. 
      Default value: 1 
    • Specify whether you want the requested desktops to Add to Desktop or Add to Desktop Groups.
      AddtoDsk_DG.png


      Note: You need to specify this only if you are requesting for a single (No. of Desktops = 1) virtual desktop. If the no. of desktop is greater than 1 then the request is generated for the Desktop Group, and you need to raise a separate request for adding a user.
      Incase of Pooled-Random all the requests will be generated for the Desktop Group.
       .

    Catalog Group

    Based on the selected Desktop Type, the Catalog Group is populated. It is a collection of similar types of virtual machines from which desktops are created. Click the drop-down box to select the Catalog Group.

    Desktop Group

    Based on the selected Desktop Type, the Desktop Group is populated. It is a collection of similar types of virtual desktops. A virtual machine is converted to virtual desktop once it is added to a group. Click the drop-down box to select the Desktop Group.

    Expiry Date

    Select the date after which the virtual desktop will be de-provisioned for the user.

  6. Click Submit.
    This will create a request for the virtual desktop of the type specified.

 

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BMC Cloud Lifecycle Management 3.1