BMC Cloud Lifecycle Management 4.5

BMC Cloud Lifecycle Management is a BMC solution that defines and manages the complete lifecycle of resources used by and provisioned into a cloud. It includes customer-facing service requests and a portal for your customers to virtually manage their cloud resources. This space contains documentation for the BMC Cloud Lifecycle Management product. For a list of the latest updates, see the Release notes and notices section below.

Release notes and notices Updated 28 Sep 2018

Notice

Support for integrating BMC Cloud Lifecycle Management with BMC Remedy OnDemand has been discontinued and will be removed fully in the next service pack release planned in 2018. BMC is no longer providing support for this integration.

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.

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Placing a watch on this page is a great way to stay informed of changes to this space.

The following updates have been added since the release of the space:

Date	Title	Summary
January 24, 2017	Task-class	Deleted the "Task search request" topic and references to csm/task/search in this documentation because the search API is not supported. The recommended API is Activity-search-request.
February 12, 2016	Configuring-the-My-Cloud-Services-Console	Describes how to configure the My Cloud Services console. Includes step-by-step video.
February 11, 2016	Patches	Contains the updates, corrected issues, and installation-related information for Patch 3, which is an aggregate of the earlier patches and Patch 3 fixes.
November 23, 2015	Patches	Contains the updates, corrected issues, and installation-related information for Patch 2, which is an aggregate of Patch 1 and Patch 2 fixes.
September 29, 2015	4-5-00-001-Patch-1-for-version-4-5-00	Contains the updates, corrected issues, and installation-related information.
September 1, 2015	Installing-Small-Deployment-Windows-for-version-4-5	New video series on installing the Windows Small Deployment in BMC Cloud Lifecycle Management.
September 1, 2015	Configuring-end-user-Option-Choices-in-service-blueprints Configuring-a-resize-disk-option-choice	New videos about options in service requests.
August 25, 2015	Synchronize-Virtual-Cluster-or-SOI-causes-VMs-to-be-decommissioned	Flash notification about not performing a Synchronize Virtual Cluster or SOI operation on BMC Cloud Lifecycle Management 4.5.00 if the BMC BladeLogic RSCD agent on the vCenter is not appropriately sized.
August 19, 2015	PaaS-provisioning	New video about PaaS provisioning.
August 12, 2015	Configuring-service-blueprint-parameters Monitoring-service-performance	New videos about parameters and performance.
August 10, 2015	Working-with-the-eZDeploy-utility	New video that describes the eZDeploy utility, its benefits, and limitations, and how you can download it from BMC Communities.
August 7, 2015	Customizing-the-Cart-Checkout-page Customizing-the-Catalog-service-details-page	New videos about customizing the My Cloud Services Console.
August 3, 2015	Localizing-the-My-Cloud-Services-console	New topic that describes how to localize the new 4.5 My Cloud Services console.
July 30, 2015	Using-CLM-applications-with-third-party-Certification-Authority-certificates	New topic that describes how to install and configure products with third-party certificates (for example, Symantec or GoDaddy). Includes three new videos with detailed conceptual information and step-by-step instructions on how to use third-party CA certificates.
July 21, 2015	Managing-the-team-for-a-service	New video that describes how to manage a team for a service.
July 9, 2015	Monitoring BMC Cloud Lifecycle Management health with the CLM Self Checker	New video that demonstrates how to get started with the CLM Self Checker
June 29, 2015	Service-Catalog-options-and-option-choices	New video that describes how you can add options to service offerings
June 29, 2015	Service-Catalog-workspace-overview	New video that provides an overview of the Service Catalog workspace
June 15, 2015	Integrating-with-BMC-Remedy-ITSM Integrating-with-BMC-Remedy-OnDemand Integrating-with-BMC-Remedyforce	New videos that describe a summary of the integration process
June 10, 2015	System-requirements-for-Linux System-requirements-for-Windows	Consolidated Linux and Windows system requirements into two topics
May 7, 2015	BMC Cloud Lifecycle Management 4.5	Initial release of BMC Cloud Lifecycle Management 4.5

For a more detailed look at the topics that have been updated recently, see Recently-updated-topics.

Getting started Video > See more		Planning Concepts, architecture, deployment, planning, and system requirements. See more Installing Information about installing the product and migrating product data. See more Upgrading Upgrade process, migration, and configuration. See more
		Troubleshooting Issues resolution, error messages, logs, and contacting Support. See more
Using Interface descriptions, using the product. See more	Administering the product Security, system administration, maintenance, and network administration. See more	Developing Development interfaces and toolkits. See more	Integrating Integrations with other products. See more

Frequently asked questions

This topic provides information that supplements the BMC Cloud Lifecycle Management documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Cloud Lifecycle Management documentation.

Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information	Found here in
New features (enhancements) and other information	4-5-00-enhancements
Issues corrected by the base release and its service packs and patches Issues that are currently open	Known-and-corrected-issues

Where can I find technical bulletins?

Technical bulletins contained information delivered after a product was released, often in conjunction with a service pack or patch for that release.

Where to find information previously provided in a technical bulletin

Type of technical bulletin	Found here in
Contents of a service pack or patch and instructions particular to it	The child topic for that service pack or patch under What's new For issues corrected in the service pack or patch, sort the table in Known-and-corrected-issues by the "Corrected in" column
Other information	Placed in context throughout this space, but listed and linked to in Release-notes-and-notices

Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com this information is delivered in an "Urgent issues" topic, under What's new. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

Where do I find videos about BMC Cloud Lifecycle Management?

You can find a list of topics with videos at PDFs-and-videos.

I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

Click the Export icon in the upper-right.
From the Export menu, select PDF.
Follow the prompts for page selection and other options.
Click Export.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional BMC Cloud Lifecycle Management information

Click the links in the following list to view product-specific documentation on the BMC Customer Support website:

Additional information for supporting products

You can also refer to the following online technical documentation links for the products that support BMC Cloud Lifecycle Management:

Ready-made PDFs of this space

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Videos

The following lists link to topics that contain videos that supplement or replace the text-based documentation. (To see additional videos, go to BMCtv and BMC CLM How-to Videos Catalog on BMC Communities.)

Category	Topic
Home	BMC Cloud Lifecycle Management 4.5
Release notes and notices	4.5.00 enhancements Patches
Getting started	Policy management overview Product overview
Planning	Supported target platforms for provisioning System requirements for Linux
Installing	Installing Small Deployment Windows for version 4.5 Installing standalone Cloud Portal Web Application Using BMC application log on accounts to verify the installation
Configuring after installation	Access attributes for service providers and cloud services Configuring the My Cloud Services Console Using CLM applications with third-party Certification Authority certificates
Integrating	Assigning a change policy to a service offering Integrating with BMC Change Management Integrating with BMC Remedy ITSM Integrating with BMC Remedy OnDemand Integrating with BMC Remedyforce Integrating with TrueSight Capacity Optimization Overview of the BMC Change Management integration
Using	Managing the team for a service Modifying the description of service offering instances in the legacy console Monitoring service performance Requesting cloud services Using the Activity Log Using the My Cloud Services console Using the Tenant Administration Console
Administering	Workspaces Configuration workspace overview Configuring and viewing email notifications Dashboards workspace overview Network Designer workspace overview Pending Activities workarea overview Service Catalog workspace overview Resources Creating compute resource pools Onboarding and offboarding compute resources Onboarding existing VMs Resources Requestable services (getting started) Building service blueprints Configuring end-user Option Choices in service blueprints Creating a requestable offering Creating a requestable offering definition Exporting or importing a blueprint Services Requestable services (administration) Creating entitlement packages Disabling validation of the Username and Password fields Managing pending activity records Offboarding an SOI but retaining the VM Refreshing IP addresses when you refresh a server Refreshing service instances Requesting cloud services on behalf of another user Retiring, reinstating, or deleting a blueprint Transferring ownership of service offering instances in the legacy console Requestable services (advanced) Configuring a resize disk option choice Configuring service blueprint parameters Customizing the Cart Checkout page Customizing the Catalog service details page Option Choices available when extending service blueprints Service Catalog options and option choices Working with callouts Tenants and users Associating cost centers to cloud users Creating and managing users in BMC Cloud Lifecycle Management Mapping tenants to network containers Policy management overview Tenants Working with cost centers Tags Creating tag groups and tags Managing blueprint tags Monitoring Enabling resource monitoring for end users Monitoring BMC Cloud Lifecycle Management health with the CLM Self Checker Viewing and customizing dashboard charts on the legacy Dashboards workspace Networking Creating network container blueprints Creating network paths Creating network pod blueprints Overview of pod and container blueprints Scaling an existing network pod PaaS provisioning PaaS provisioning Amazon and VMware Adding the vCenter server to BMC Server Automation Creating product catalog entries for Amazon Web Services Provisioning VMs on Amazon using Quick Start Provisioning VMs on VMware vCenter using Quick Start VMware vCloud instance
Developing	CLM Python SDK Fetching information through RESTful API calls Onboarding existing VMs (checklist) Registering a custom hostname advisor Running syncall to synchronize the index for specific classes Searching and traversing relationships through RESTful API calls Viewing version details
Troubleshooting	Downloading log files for service offering instance failures Flushing entitlement cache Navigating through BMC Cloud Lifecycle Management forms Network issues Retrying provisioning service offering instances Troubleshooting an SOI that is not visible Troubleshooting entitlements Troubleshooting login issues Working with category debug logging
BMC ZipKits for Cloud	Configuring the environment for the eZDeploy utility IBM Bluemix Infrastructure provider Working with the eZDeploy utility

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BMC Cloud Lifecycle Management 4.5