Skip to Content
Information
Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Creating pre-approved virtual desktop requests

Using the VDI Orchestration ZipKit, you can request the following types of virtual desktops:

  • Pooled-Random
  • Pooled-Static
  • Dedicated
  • Existing
Information

See Requesting-VDI-Orchestration-ZipKit-service for details on each of these desktop types. When a pre-approved virtual desktop request is created the virtual desktop is provisioned as per the details specified by the user while creating the request.

To request a virtual-desktop:

  1. Log on to BMC Remedy Action Request System (BMC Remedy AR System) and select Applications > Service Request Management > Request Entry.
  2. Click Browse. This displays the available Cloud Services requests.
    ReqServ.png
  3. In the Cloud-Services bar, click Sub-Categories. This filters the Desktop as a Service requests and list them in the Available Requests pane.
    ReqServ_Dsktp.png
  4. In the Available Requests, double-click or select Request for Virtual Desktops - Pre-approved. If selected, click Request Now.
    Req_PreAppvd.png

  5. Enter the following mandatory details for requesting a virtual desktop:
    Req_PreAppvd_main.png


    Field Name

    Values

    Desktop Type

    Select the type of desktop from the available desktop types:

    • Pooled-Random
    • Pooled-Static
    • Dedicated
    • Existing

    No. of Desktops

    You can select the no of desktops in the range of 1 to 20.

    • You can select the no of desktops in the range of 1 to 20. 
      Default value: 1 
    • Specify whether you want the requested desktops to Add to Desktop or Add to Desktop Groups.
      AddtoDsk_DG.png


      Note: You need to specify this only if you are requesting for a single (No. of Desktops = 1) virtual desktop. If the no. of desktop is greater than 1 then the request is generated for the Desktop Group, and you need to raise a separate request for adding a user.
      Incase of Pooled-Random all the requests will be generated for the Desktop Group.
       .

    Catalog Group

    Based on the selected Desktop Type, the Catalog Group is populated. It is a collection of similar types of virtual machines from which desktops are created. Click the drop-down box to select the Catalog Group.

    Desktop Group

    Based on the selected Desktop Type, the Desktop Group is populated. It is a collection of similar types of virtual desktops. A virtual machine is converted to virtual desktop once it is added to a group. Click the drop-down box to select the Desktop Group.

    Expiry Date

    Select the date after which the virtual desktop will be de-provisioned for the user.

  6. Click Submit.
    This will create a request for the virtual desktop of the type specified.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Cloud Lifecycle Management 3.1