Installing BMC Cloud Lifecycle Management on Windows

The BMC Cloud Lifecycle Management 2.1.00 Installer enables you to deploy BMC products in your cloud environment. The installer guides you step-by-step through the installation process, including the configuration of dependent products. When you start the installer, you can choose one or more products to install at one time. Because certain products depend on other products, you cannot install all products at the same time. You must run the installer multiple times to install all of the products in the solution.

Best practice


 The following priorities summarize BMC's recommendations when you are installing BMC Cloud Lifecycle Management.

  1. Review the Installation-order-and-product-dependencies, and Planning-your-installation topics before you start the installation.
  2. Finish a product installation in one session.
     You have not completed an installation until you see the Done button in the installer.
  3. You must keep the installer host running at all times until you complete installing and configuring all the products in the deployment type that you chose.
     If the installer host shuts down due to an IT policy in your organization, operating system update, or network shutdown, you run the risk of corrupting the installation data on the installer host.

  4. To avoid configuration problems, accept the default values displayed in the installer unless you have a valid reason to modify them. 

    Warning

    To reduce installation time significantly, ensure that you do not install the products over the wide area network (WAN).

  5. Because of their dependencies, install BMC Remedy AR System & IT Service Mgt. Suite - primary and BMC Remedy AR System Server - Cloud Database primary in the same session. Use the following sequence:
    1. Install BMC Remedy AR System & IT Service Mgt. Suite - primary.
    2. Install BMC Remedy AR System Server - Cloud Database primary.
    3. Configure the DSO Mapping of BMC Remedy AR System & IT Service Mgt. Suite - primary.
    4. Configure the DSO Mapping of BMC Remedy AR System Server - Cloud Database primary.
  6. Click the Done button in the installer when you have successfully installed and configured them.
  7. When the installation is finished, exit the installer and save the PlannerProductRegistry.xml registry file to a different computer.
     For more information, see Backing-up-and-reusing-the-product-registry-file.
  8. Restart the installer.
  9. Install the next product (for example, Platform Manager - Cloud DB Extensions, BMC Server Automation - App Server & Console, or BMC Atrium Orchestrator - Server).

Warning

To close the installer, do not click the Cancel button during a product installation unless it is absolutely necessary (for example, the installer is not working and you have no choice but to start over). This action can result in the installer registry not being generated or not being updated. 

To install BMC Cloud Lifecycle Management

  1. Navigate to the installation directory on the CD or download the BMC Cloud Lifecycle Management solution.
  2. Open the Planner folder.
  3. Open the Windows folder.
  4. Open the Disk 1 folder.
  5. Start the installer and double-click setup.cmd.
  6. In the lower right corner of the Welcome panel, click Next.
  7. Review the license agreement, click I agree to the terms of license agreement, and then click Next.

  8. On the Installation Prerequisites panel, review all the prerequisites that you must complete before you start the installation, and then click I have read the prerequisites. 

    Note

    If you have not completed any of the prerequisites listed on the Installation Prerequisites panel, make sure that you exit the installer and complete the steps first.

  9. On the Directory Selection window, navigate to the directory in which you want to install the Cloud Lifecycle Management 2.1 applications.
     The default location is C:\Program Files\BMC Software\Planner.
  10. Click Next.
  11. On the Installation Preview window, click Install.
  12. If NSH is not installed, the system prompts you to install it.
     On the BMC BladeLogic Network Shell (NSH) installation window, navigate to the directory where you want to install NSH. The default location is C:\Program Files\BMC Software\NSH.
  13. Click Next.
     The Select Deployment Type panel appears, as shown in the following figure.
    deploymenttype_crop.gif
  14. Based on the requirements that you recorded in the planning spreadsheet, select one of the installation options.
     For more information about the installation options, see Installation-overview.
  15. Click Next.
     For new deployments, the Select Deployment Template panel appears.
    deploymenttemplate_crop.gif
  16. Select the type of deployment template to use (for example, Small Deployment).
     For more information about deployment templates, see Installation-overview.
  17. Click Next.
     The Host Information panel appears.
    hostinformationsmall_crop.gif
  18. Review the products in the Control Layer and the Location Layer.
     For more information about the two logical layers, see Description-of-BMC-Cloud-Lifecycle-Management-products. Products are available for installation based on their dependencies. For more information about best-practice installation order and product dependencies, see Installation-order-and-product-dependencies.

  19. Enter a valid host name for each product that you want to install.
     You can install many products on multiple hosts by selecting Add a Node plus_icon.gif
    You can also delete the host by selecting Delete this node DeleteIcon.png

    Note

    Leave Host Name blank if you do not intend to install the product.

  20. (optional) In the Location #1 field, enter the name of your data center (for example, San Jose or Pune).

  21. Click Next.
     The installer validates the deployment template, and the Host Operating System Credentials panel appears. 

    Note

    The installer returns error messages if you try to install conflicting products on the same computer. For example, you are prompted that you cannot install BMC ProactiveNet Central Server and BMC ProactiveNet Server on the same computer. The installer also verifies the dependencies of the products and suggests other products to install. For example, you are prompted to install BMC Atrium Orchestrator - Server so that you can then install Platform Manager. If the product that you selected has a dependency, click Previous and install the required product first.

  22. Enter the operating system user credentials and passwords for each host in your deployment.
    hostoscredentials_crop.gif
    To use the same credentials and passwords for each host, select the Apply the same credentials check box.
  23. Click Next to continue.

  24. If you have not installed the RSCD Agent on the host computers, specify your BMC Server Automation User credentials to install and license the RSCD Agent. 

    Information

    Note that installing RSCD Agent using domain user credentials is not supported in version 2.1.

    supportremoteservercredentials_crop.gif
    For more information about BMC Server Automation User credentials and licensing the RSCD Agent, see the BMC Server Automation Installation Guide 8.1.02 in Documentation-for-related-products.

  25. Click Next.
     The RSCD Agents are installed on the hosts.
  26. When the deployment confirmation panel appears, carefully review the host settings.
     To change the hosts, click Previous. You cannot modify the configuration after you start the installation.
    confirmdeploymentsmall_crop.gif

  27. Click Next.
     The Installation Progress panel appears.
    installationprogresssmall_crop.gif
    It stages products into the Configuring, Currently Installing, and Upcoming Installs trees.

    Configuring

    Product already installed and needs additional configuration to complete dependency requirements. For example, you are prompted to install DSO Mappings after the BMC AR System Server (primary) and BMC AR System Server (Cloud DB - primary) installations are completed.

    Currently Installing

    Product not dependent on other products to install

    Upcoming Installs

    Product depends on other products being installed first. For example, before you can install Platform Manager - Cloud Portal, you must finish installing BMC Atrium Orchestrator - Server. Other possible tasks include configuring DEP (Data Execution Prevention) to run the executable, and others. As a result, products that have an unmet dependency remain in the Upcoming Installs tree until the installation of the product on which they depend is complete.

  28. Select a product from the Currently Installing tree and click Next.
  29. At the prompts, enter the installation information for each product from your planning spreadsheet.
     After you have entered the required setup information, the installer runs a validation check of your user inputs.
  30. In the Configuring tree, select a product and complete its dependency requirements.
    configuringtree_crop.gif
    After you have entered the required information, the installer validates your inputs, and then the Installation Preview panel appears, listing the product and product features that will be installed.

  31. After completing an installation, the installer prompts you to create a snapshot of the host computer before continuing with the rest of the installation process. 

    Tip

    To verify whether the product that you selected installed with no errors, review the log file displayed in the installer after each installation or configuration task.

  32. When the installer prompts you to start another installation, click Next.
    ignorewarnings_crop.gif

    Note

    In most cases, you can safely ignore the validation warnings (for example, DEP) and continue with the installation.

  33. Review the current progress of an installation by selecting the product in the Currently Installing tree.
     After the installer finishes installing a product, you are prompted about the installation's failure, warning, or success.
    installationprogress_crop.gif

  34. If the installation fails, click Previous to troubleshoot the problem. In most cases, you entered incorrect information from your planning spreadsheet. 

    Tip

    Click the Failure, Warning, or Success icons to hide or show the details.

  35. (optional) Click View Deployment Status to view products already installed or ready to configure.
    viewdeploymentstatus_crop.gif
  36. Click the Close icon to close the window.
  37. Continue with the installations until you have successfully finished installing all products (when the Overall Progress reaches 100%).
     In the bottom right corner, the Next button is activated.
    installationprogressnext_crop.gif
  38. Click Next.
     The Installation Preview panel appears. You are nearly finished with installation.

  39. Click Install.
     The installer performs clean-up tasks and the Select Deployment Type panel appears, with the following options:

    Deployment type

    Description

    Integrate with an Existing Deployment

    Adds BMC Cloud Lifecyle Management features into an existing installation of BMC products (including previous versions of BMC Cloud Lifecycle Management). For more information, see Integrating with an existing deployment - Existing registry.

    Modify Existing Deployment

    Appears only for subsequent installations. You can continue installing additional products. For more information, see Modifying an existing deployment - installing additional products.

    Exit the Installation

    Quits the installer. You can run the installer later to modify your existing deployment

  40. Select an option (for example, Exit the Installation) and then click Next.
     After post-installation clean-up, a summary of the installation appears.
     You can view a log file of the installation:
    C:\Users\Administrator\AppData\Local\Temp\planner_install_log.txt
  41. Click Done to exit the installer.
    done04182011_crop.gif
  42. To run the installer from another host, copy and save the PlannerProductRegistry.xml registry file to a different computer.
     You can find the registry file under the *C:\Program Files\BMC Software\Planner* subdirectory. For more information, see Backing-up-and-reusing-the-product-registry-file.
  43. Install additional cloud products as required.
     For more information, see Modifying an existing deployment - installing additional products.

Troubleshooting

If a product installation fails, you can take the following steps:

  • Do not cancel the installer but fix the underlying problem with the host system and then continue the installation.
  • Do not click Previous and attempt to change the host information. Instead, close and restart the installer.
  • Try to install the product on a different host.
  • As a last resort, click Cancel to stop the installer.
  • Review the SEVERE error messages in the product installer log by clicking View Log. See whether errors are due to network, host, or other environment-related issues.
  • Click Done in the installation summary panel of the failed product. The installer removes the dependent products from the Upcoming and Currently installing products list. After you fix the problems with the target computer, you can relaunch and install the products.

Where to go from here

  1. When you finish installing all the BMC Cloud Lifecycle Management products, verify that the installation has launched correctly. See Creating-cloud-users-and-provider-companies for more information.
  2. Perform the post-installation configuration tasks.

Related topics

Preinstallation checklists
Documentation-for-related-products
Deployment-architecture-and-sizing-guidelines
Troubleshooting


 

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