This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go?

Relating an asset to another asset

Relating assets to other assets helps to effectively maintain assets as a group. You can relate multiple assets at a time and specify the relationship between them.

Related topics

Learning-about-Asset-Management

Overview-of-asset-profiles-in-Smart-IT

To relate an asset to another asset

  1. From the Console menu, select Asset Console.
  2. Enter the search filters and click Search. From the search result, select the required asset.
  3. Click on the Assets tab, and then click Relate existing asset.
  4. In the Relate items window, enter the search criteria, and click Search.
  5. Select assets that you want to relate.
  6. From Relationship class, select the required value.
    Relationships are defined by the CMDB common data model. For more information, see Relationships represented in a data model diagram
  7. From Relationship, select whether you want to relate the asset as a parent or a child.
    The Relationship box is not visible for the following relationship classes:
    • Hosted System Components
    • Hosted Service
  8. Click Save.

Important

To delete an existing asset to asset relationship, you need Asset admin permissions.


  1. Open the asset you want to relate to another asset.
  2. On the Assets tab, click Relate Existing Asset.
  3. In the Relate Assets pane, search for the asset you want to relate by using the basic or advanced search option. 
    You can also search for CIs that have status set as Delete. Perform the advanced search to search for CIs that are in Delete status.
  4. From the search result, select the check boxes for assets that you want to relate. 
    The list of relationship type appears in the lower-left corner of the Relate Assets pane.
  5. From the Relationship Type list, select a relationship for the related assets.
  6. Click Save.
    Based on the relationship that you specified, the related asset is displayed under the Assets tab of the main asset.  

To remove the relationship from a related asset, select the Remove option for the related asset. 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*