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This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.
BMC Atrium Single Sign-On 9.0 ... Troubleshooting Troubleshooting installation or upgrade issues

Resolving installation issues on a Solarix operating system

You may face the following issues while installing BMC Atrium Single Sign-On on Solaris operating system.

The following topics are provided:

Installation failure due to unpacking

While unzipping the distributive archive, the user may encounter ClassNotFound exceptions in localhost.log (server logs).

Workaround

To avoid the exceptions, the user must unpack the archive using:

Step 1. gunzip BMCAtriumSSO-9.0.00.01.solaris.tar.gz

Step 2. /usr/sfw/bin/gtar -xvf BMCAtriumSSO-9.0.00.01.solaris.tar

The user must then ensure that the unpacking was successful by checking that all the files in the folder have .class extensions.

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Last modified by Kamalakannan Srinivasan on May 11, 2015
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