Technical bulletins

This topic contains information about documentation updates for BMC Service Request Management that are not related to flashes, service packs, or patches.

Updated information about Open Form and Answer Question actions.

October 2, 2014: The topic Using actions to auto-fill responses in a service request has been updated with more information about how actions work, and restrictions in using them.

Added information about providing feedback about Knowledge Base articles

November 6, 2013: The new Providing feedback about a Knowledge Base article topic describes how to rate and comment on Knowledge Base articles opened from the Request Entry console.

Updated the procedure for exporting SRDs, PDTS, and supporting data

November 1, 2013: The Exporting SRDs, PDTS, and supporting data topic has been updated with information about the file name and path to use when performing an export.

Corrected information about importing and exporting data

October 17, 2013: The Importing data from the Import Export Console section contained information about Version and Patch fields that is not applicable to this release, and that information has been removed.

Information about minimum version requirements when exporting and importing data is still applicable, and is documented in Exporting and importing data between different versions of the application.