This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Exporting SRDs, PDTS, and supporting data

This topic describes how to export BMC Service Request Management objects and data by using the Import Export Console. 

Before you begin

  • Make sure that you are exporting from a compatible version of BMC Service Request Management.
  • Review important information in About migrating BMC Service Request Management objects and data.
  • Determine the location where you want to store the .arx file created by the export, and verify the following:
    • The path that you plan to use already exists on the server. The system will not validate the path that you provide.
    • You have access to the path. Avoid using a system or restricted directory such as C:\ or C:\Program Files.

Note

(Version 8.1.00 only) You can only export SRDs that have the status of Draft or Deployed.

To export SRDs and PDTs (version 8.1.01 and later)

  1. Log in with Request Catalog Manager and BMC Remedy AR System Administrator permissions.
  2. Open the Import Export Console.
  3. From the left navigation pane, click one of the following options:
  4. Search for the SRDs or the PDTs to export. You can use various search criteria (for example, searching by Title or by Company). 
  5. (Optional) After search results are displayed, you can view objects that are related to the SRD or PDT by clicking the View Relationships icon. See Viewing object relationships: 8.1.01 and later.
  6. Select one or more SRDs or PDTs from the search results table by selecting the SRDs or PDTs you want to export, then click the right arrow () to add them to the Export List.

    Note

    If you do not start the export immediately, it is possible for the selected SRDs or PDTs to be deleted by another Service Catalog Manager before you start the export operation.

  7. In the File Name field, enter a path and file name. Do not use periods in the file name (for example, 1.1).

    If the specified export file exists, the new export data is appended to it. If you want to create a new export file, enter a new file name, or delete the contents of the original export file.

  8. In the User Password field, enter your password.
  9. Click Export.
    When the export operation is completed, the History window appears and shows information about the export. See Viewing the history of imports and exports.
  10. Verify that an .arx file was created as specified in step 7.
    If you cannot locate the .arx file, check the artools.log file for errors. See Troubleshooting functional areas of the application.

To export SRDs and PDTs (version 8.1.00)

  1. Log in with Request Catalog Manager and BMC Remedy AR System Administrator permissions.
  2. Open the Import Export Console.
  3. From the left navigation pane, click one of the following options:
  4. Search for the SRDs or the PDTs to export. You can use various search criteria (for example, searching by Title or by Company).
  5. Select the name of an SRD or PDT, or select more than one by holding down the Shift or Ctrl keys.

    Note

    If you do not start the export immediately, it is possible for the selected SRDs or PDTs to be deleted by another Service Catalog Manager before you start the export operation.

  6. In the File Name field, enter a path and file name. Do not use periods in the file name (for example, 1.1).

    If the specified export file exists, the new export data is appended to it. If you want to create a new export file, enter a new file name, or delete the contents of the original export file.

  7. In the User Password field, enter your password.
  8. Click Export.
    When the export operation is completed, the History window appears and shows information about the export. See Viewing the history of imports and exports.
  9. Verify that an .arx file was created as specified in step 6.
    If you cannot locate the .arx file, check the artools.log file for errors. See Troubleshooting functional areas of the application.

To export supporting data

  1. Log in with Request Catalog Manager and BMC Remedy AR System Administrator permissions.
  2. Open the Import Export Console.
  3. From the left navigation pane, choose to export supporting data:
      • (Version 8.1.01 and later) Select Export > Supporting Data.
      • (Version 8.1.00) Click Export Supporting Data.
  4. Select one or more supporting data options. 
    You can export all supporting data, or individual data types, such as survey questions or navigational categories. For more information, see About migrating BMC Service Request Management objects and data.
  5. In the File Name field, enter a path and file name. Do not use periods in the file name (for example, 1.1).

    If the specified export file exists, the new export data is appended to it. If you want to create a new export file, enter a new file name, or delete the contents of the original export file.

  6. In the User Password field, enter your password.
  7. Click Export.
    When the export operation is completed, the History window appears and shows information about the export. See Viewing the history of imports and exports.

  8. Verify that an .arx file was created as specified in step 5.
    If you cannot locate the .arx file, check the artools.log file for errors. See Troubleshooting functional areas of the application.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Laurent Matheo

    Hi (smile)

    Sorry for my stupid question, but what happens when you're in server group? Let's say you have 1 Load balancer in front of 4 Mid tiers in front of 1 Load balancer in front of 4 ARS servers in server group.

    I connect on mid-tier on the Load Balancer in front of mid-tier, so I don't really know on which ARS server I am.

    When I export the arx, how do I know on which ARS server is stored the arx file? On the ARS server in charge of "administration" operation in the Server Group Ranking form? Or randomly?

     

    May 29, 2013 05:13
    1. Sankar ayinala Ayinala

      Data Import and Export doesnt refer to the server group ranking. It would be the physical server that was connected during the session with server group. It could be any server, hence you could use direct server name to login to specific server for such type of operation

      Aug 20, 2013 09:03
  2. Catherine Siderine

    Hi Laurent, 

    Thanks for your comment - this is a very good question!

    I have a couple of ideas, but let me confirm.

    Cathy

    May 29, 2013 03:08
    1. Laurent Matheo

      Hi Cathy (wink)

      Sure thanks ^_^

      May 29, 2013 03:11
  3. Van Wiles

    I have a comment about the 9.1 version on Windows (probably the same as 8.1). I tried to export SRDs and had problems. I finally found a file in the ARServer\DB folder called artools.log. The messages in that file revealed the error. Remedy had taken the server alias and appended the AD domain name, then tried to connect to that. In our environment that didn't work because the server alias is not in the AD domain, so the connection to the server failed. There were no error messages apparent to the UI, so I spent an hour looking for where the export went and never found it. After resolving that issue (added server-alias.ad.domain to the etc\hosts file on the AR server machine), I was able to export. I then found the arx file and a folder by the same name in the ARSystem directory on the AR server machine. 

    Apr 15, 2016 09:12
    1. Catherine Siderine

      Thanks for your comment, Philip. I will look into this issue, and then update this content as needed. 

      Cathy

      Apr 26, 2016 11:02