This documentation supports the 23.3 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.

BMC Service Request Management enables IT and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services. BMC Service Request Management works with other Service Management applications and manages the entire process, from submission to completion.

Release notes and notices
updated 30 May

Learn what’s new or changed for BMC Service Request Management 23.3 release, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

BMC Helix ITSM release notes Open link

May 29, 2024
March 22, 2024

Patch 1 for version 23.3 is available for on-premises customers.

Not applicable

March 8, 2024
December 8, 2023

For the BMC Helix ITSM enhancements, see  BMC Helix ITSM enhancements Open link .

Managing service requests


As a service agent, submit, view, and manage requests in BMC Service Request Management.

Managing work orders


As a Work Order manager and assignee, perform various tasks on Work Orders in BMC Service Request Management.

Building the service catalog


As a catalog manager, build a service catalog in BMC Service Request Management.



As an administrator, plan the roles and permission groups for your company.

Setting up and going live


As an administrator, set up BMC Service Request Management for your company.



As an administrator, perform configuration and administration tasks in BMC Service Request Management.



Resolve common issues or errors, review logs, or contact Support.



As an administrator, set up integrations with other BMC products or third-party software.



As an administrator, workflow developer, or consultant, extended and customize BMC Service Request Management through Advanced Interface Forms or SOAP web services.


Knowledge Base




PDFs and videos


Get a list of all the videos and a PDF version of the BMC Service Request Management documentation.



Find answers to the most frequently asked questions about BMC Service Request Management.

Related spaces


See the documentation of products related to BMC Service Request Management.

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