BMC Service Request Management enables IT and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services. BMC Service Request Management works with other Service Management applications and manages the entire process, from submission to completion.
Release notes and notices
updated 14 Mar
Learn what’s new or changed for BMC Service Request Management 23.3 release, including new features, urgent issues, documentation updates, and fixes or patches.
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| Date | Summary | Reference |
|---|---|---|
| March 22, 2024 | Patch 1 for version 23.3 is available for on-premises customers. | Not applicable |
| March 8, 2024 | ||
| December 8, 2023 | For the BMC Helix ITSM enhancements, see
BMC Helix ITSM enhancements
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As a service agent, submit, view, and manage requests in BMC Service Request Management. As a Work Order manager and assignee, perform various tasks on Work Orders in BMC Service Request Management. As a catalog manager, build a service catalog in BMC Service Request Management. | ||
As an administrator, set up BMC Service Request Management for your company.
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As an administrator, perform configuration and administration tasks in BMC Service Request Management.
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As an administrator, set up integrations with other BMC products or third-party software. |
As an administrator, workflow developer, or consultant, extended and customize BMC Service Request Management through Advanced Interface Forms or SOAP web services.
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Communities
| Knowledge Base
| Videos
| Education
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Get a list of all the videos and a PDF version of the BMC Service Request Management documentation. |
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