This documentation supports the 22.1 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.


Here are some answers to the most frequently asked questions about BMC Service Request Management. 

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of 10 most popular topics in the earlier versions of Service Request Management and where you can find them in the restructured documentation space.

Older topic titleWhere you can find the information now
What is BMC Service Request Management?Learning about BMC Service Request Management
Configuring custom approval chainsSetting approvals for a service request

Managing service requests

Managing work orders

Building the service catalog

Getting started with creating servicesCreating a service catalog
Using the Request Entry console

Request Entry console

Managing service requests

Setting up surveys and viewing resultsSetting up surveys for SRDs
Service request life cycleOverview of service requests
Using the Data Management Job ConsoleMigrating data by using the Data Management Job Console
User permissionsRoles and permissions in BMC Service Request Management
BMC Service Request Management notification eventsConfiguring notifications

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

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