This documentation supports the 22.1 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.

22.1 enhancements and patches

Review BMC Service Request Management 22.1 enhancements for features that will benefit your organization and to understand changes that might impact your users. 


VersionSaaSOn premisesFixed issuesUpdates and enhancements
22.1.08(tick)
None
22.1.07(tick)
None
22.1.06(tick)(tick)None
22.1.05(tick)
None
22.1.04(tick)
Updates
22.1.03(tick)
None
22.1.02(tick)
None
22.1.01(tick)

Known and corrected issues

Smart IT Known and corrected issues Open link

None
22.1(tick)
Known and corrected issues21.02 enhancements

SaaS application patching

BMC applies upgrades as described in the BMC Helix Upgrade policy Open link . BMC applies upgrades and patches during Maintenance windows Open link

(On premises only) Downloading and installing the patch

Downloading from EPD

See Downloading the installation files Open link in BMC Helix Service Management Deployment documentation.

Patch installation

See Upgrading BMC Helix IT Service Management to 22.1.06 Open link in BMC Helix Service Management Deployment documentation.


22.1.04

Authoring Groups for work order templates

As an administrator, while creating work order templates you can configure the authoring groups so that these templates are available to only members of these groups.

For more information, see Configuring the Work Order form and templates.

What else changed in this release

UpdateProduct behavior in versions earlier than 22.1.04Product behavior in version 22.1.04

A new enableAuthoringGroupForWO  configuration parameter has been introduced. 

This configuration parameter is not present.

As an administrator, if you want to use the to authoring groups functionality for work order templates, you can set this parameter value as true. By setting the value of this parameter to true, the Authoring For Groups tab is available where you can configure the following:

  • Authoring group details - The group that can modify the template.
  • Usage Groups - Groups who can use the template.

By default, this configuration parameter is set to false.

For more information, see to the Configuring the Work Order form and templates topic.

22.1.00

BMC Service Request Management 22.1 is a part of the BMC Helix ITSM 22.1 release. For more information, see  BMC Helix ITSM 22.1 enhancements and patches Open link .


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