22.1 enhancements and patches

Review BMC Service Request Management 22.1 enhancements for features that will benefit your organization and to understand changes that might impact your users.

Version	SaaS	On premises	Fixed issues	Updates and enhancements
22.1.08	✅️		Known-and-corrected-issues	None
22.1.07	✅️		Known-and-corrected-issues	None
22.1.06	✅️	✅️	Known-and-corrected-issues	None
22.1.05	✅️		Known-and-corrected-issues	None
22.1.04	✅️		Known-and-corrected-issues	Updates
22.1.03	✅️		Known-and-corrected-issues	None
22.1.02	✅️		Known-and-corrected-issues	None
22.1.01	✅️		Known-and-corrected-issuesSmart IT Known and corrected issues	None
22.1	✅️		Known-and-corrected-issues	21.02 enhancements

SaaS application patching

(On premises only) Downloading and installing the patch

Downloading from EPD	See Downloading the installation files in BMC Helix Service Management Deployment documentation.
Patch installation	See Upgrading BMC Helix IT Service Management to 22.1.06 in BMC Helix Service Management Deployment documentation.

22.1.04

Authoring Groups for work order templates

As an administrator, while creating work order templates you can configure the authoring groups so that these templates are available to only members of these groups.

For more information, see Configuring-the-Work-Order-form-and-templates.

What else changed in this release

Update	Product behavior in versions earlier than 22.1.04	Product behavior in version 22.1.04
A new enableAuthoringGroupForWO configuration parameter has been introduced.	This configuration parameter is not present.	As an administrator, if you want to use the to authoring groups functionality for work order templates, you can set this parameter value as true. By setting the value of this parameter to true, the Authoring For Groups tab is available where you can configure the following: Authoring group details - The group that can modify the template. Usage Groups - Groups who can use the template. By default, this configuration parameter is set to false. For more information, see to the Configuring-the-Work-Order-form-and-templates topic.

22.1.00

BMC Service Request Management 22.1 is a part of the BMC Helix ITSM 22.1 release. For more information, see BMC Helix ITSM 22.1 enhancements and patches.