Here are some answers to the most frequently asked questions about BMC Service Request Management.
We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of 10 most popular topics in the earlier versions of Service Request Management and where you can find them in the restructured documentation space.
|Older topic title||Where you can find the information now|
|What is BMC Service Request Management?||Learning about BMC Service Request Management|
|Configuring custom approval chains||Setting approvals for a service request|
|Getting started with creating services||Creating a service catalog|
|Using the Request Entry console|
|Setting up surveys and viewing results||Setting up surveys for SRDs|
|Service request life cycle||Overview of service requests|
|Using the Data Management Job Console||Migrating data by using the Data Management Job Console|
|User permissions||Roles and permissions in BMC Service Request Management|
|BMC Service Request Management notification events||Configuring notifications|
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.