Using
See the following topics to learn about using BMC Service Request Management and Work Order Management.
You can look up information based on your role, or browse from the complete list of topics to find the information that you need.
Quick start information by role
If your role is: | The following information is helpful: |
---|---|
User or requester | Navigating the BMC Remedy ITSM interface Using Knowledge Base articles to resolve problems Viewing and managing your requests |
Request approver | Approving or rejecting requests |
Business manager | |
Service request coordinator | |
Work order user or fulfillment worker |
Complete list of topics
- Navigating the BMC Remedy ITSM interface
- Using Knowledge Base articles to resolve problems
- Submitting requests
- Viewing and managing your requests
- Working with requests that require approval
- Approving or rejecting requests
- Fulfilling service requests
- Reopening requests
- Submitting a request survey
- Using the Service Request Coordinator Console
- Using the Business Manager Console
- Analyzing services by running reports
- Communicating with users by using broadcasts
- Using the Work Order Management application
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