This documentation supports the 20.02 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.

Submitting requests

Read the following topics to learn how you can submit service requests in BMC Service Request Management by using the Request Entry console.

See the relevant information based on your goal: 

User goalReference topic
Understanding the Request Entry Console, an easy-to-use user interface, to view and submit requests, and manage them.

Using the Request Entry console

Submitting an individual request or adding several requests to your cart and submitting them in a single operation.

Submitting requests from the Request Entry console

Using the Request Again function for creating a copy of a service request that is similar to a previous one that you submitted and submitting the request again.

Submitting a previous request again

Submitting requests on behalf of other users, if your administrator has set up an on-behalf-of rule that allows you to submit requests on their behalf.

Submitting requests on behalf of other users

Adding multiple requests to the cart and submitting them in a single operation.

Using the cart to submit multiple requests

Using the Product Ordering form for ordering products in a request.

Ordering products in a request

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