Configuring BMC Remedy Smart Reporting in Smart IT
If BMC Remedy with Smart IT (Smart IT) is installed on BMC Remedy IT Service Management (BMC Remedy ITSM) 9.0 or later, universal client users can access BMC Remedy Smart Reporting (Smart Reporting) from the Smart IT. To do so, the administrator must configure Smart Reporting in the Smart IT database (DB). However, the administrator must first ensure that the Smart Reporting server or the Centralized Configuration server (CCS) that is configured with the Smart Reporting server is available. Also, users who will access Smart Reporting from Smart IT must be onboarded to the Smart Reporting server. For information about the onboarding process in Smart Reporting, see "Onboarding BMC Remedy Smart Reporting" in Related topics. To configure Smart Reporting settings, the administrator runs the configuration utility.
Note
- Run
Configuration.bat -h
to display help for running the configuration utility. - Run
Configuration.bat -v
to display the utility version. - You can connect to the Oracle DB by using Oracle SID. Smart IT does not support Oracle ServiceName.
Running the configuration utility
Extract configuration.zip from the SmartIT/SmartITonboardingTool folder, to a folder on the Smart IT server (for example, c:\utility\).
For more information, see the readme file in the configuration.zip file.Provide the Smart IT DB and Smart Reporting server information, and run configuration.bat.
Note
If both the Smart Reporting server and the CCS are configured for a tenant, the Smart Reporting server information is considered for opening BMC Remedy Smart Reporting from Smart IT.
The configuration utility generates a log file in the format configuration_yyyymmdd_currenttime.log (for example, configuration_2015714_1436877229476.log) in the same folder. A message confirming successful execution is displayed on the console.
Thirty minutes after successful configuration, the Reports menu is displayed on the Smart IT menu bar. Similarly, any configuration activity involving adding, removing, or updating the Smart Reporting server or CCS is reflected in Smart IT after 30 minutes. If the information does not appear within that time frame, clear the browser cache and log on to Smart IT. If you configure Smart Reporting in Smart IT by providing CCS info or Smart Reporting info at the time of tenant onboarding, or if you restart the Smart IT server, the Reports menu is displayed immediately on the Smart IT menu bar.
To access Smart Reporting, click Reports.
Comments
I don't see any link for "Accessing Smart Reports" anywhere that actually works
Hello Steven,
'Accessing Smart reports' is a label that we have tagged with this topic to help people search for this topic. It is not a link.
Thanks,
Rakhi
Hi
I need to please ask if there is a place where I can manually change the smart reporting configs.
I need to roll back the changes i made but when i run the script with the new sr server details they are not taking affect at all.
Please help
Regards,
Phindi
Hello Phindiwe,
Thanks for writing to us. I will consult Smart IT SMEs and get back to you. To help us resolve the issue, could you confirm which Smart IT version are you using, and also details about the 'new sr server'.
It seems you are still using Smart IT version 1.2. We have recently released version 1.6. Could you upgrade to this version for using the new and enhanced features. For more details you may contact the Support team.
Thanks,
Rakhi
Hello Phindiwe,
Could you re-run the the Smart Reporting configuration utility with the changes that you want to implement. If this doesn't work, you need to contact the Support team to resolve the issue.
Thanks,
Rakhi
Hi Rakhi
We found something in the DB, looks like it is getting changed too https somehow.
So we are enquiring with the F5 team just so we cover all our basis then if that fails we will raise a call with Support.
Thanks for the reply really appreciate it
Regards,
Phindi
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