Out-of-the-box mandatory fields in Smart IT

This topic provides a list of common out-of-the-box fields that are mandatory in Smart IT, but are not necessarily mandatory in BMC Remedy IT Service Management (BMC Remedy ITSM). The list is not exhaustive, and your environment might contain customizations that cause your fields and their properties to differ from the information shown.

Note

Some fields are mandatory in both BMC Remedy ITSM and Smart IT.
Smart IT displays a field as mandatory if it is required in BMC Remedy ITSM, or if you have created an overlay of the field and made its entry mode as Required.
Smart IT does not support fields that are made mandatory by using active links.
It is recommended that you not make a field mandatory by marking it as Required, if the field is not mandatory under certain conditions. For example, the Scheduled Start Date and Scheduled End Date fields on change requests are not mandatory for Latent changes.

Data source	Mandatory fields in Smart IT	Form name	Field ID	Mandatory in BMC Remedy ITSM?
Change	summary	CHG:Infrastructure Change	1000000000	Yes
Change	timing	CHG:Infrastructure Change	1000000568	Yes
Change	impact	CHG:Infrastructure Change	1000000163	Yes
Change	urgency	CHG:Infrastructure Change	1000000162	Yes
Change	status	CHG:Infrastructure Change	7	Yes
Change	riskLevel	CHG:Infrastructure Change	1000000180	No
Change	company	CHG:Infrastructure Change	1000000001	Yes
Change	timingReason	CHG:Infrastructure Change	1000003216	No
Incident	summary	HPD:Help Desk	1000000000	Yes
Incident	customerLoginId	HPD:Help Desk	304309540	No
Incident	status	HPD:Help Desk	7	Yes
Incident	impact	HPD:Help Desk	1000000163	Yes
Incident	urgency	HPD:Help Desk	1000000162	Yes
Incident	priority	HPD:Help Desk	1000000164	Yes
Incident	siteId	HPD:Help Desk	1000000074	No
Incident	company	HPD:Help Desk	1000000082	No
Incident	phoneNumber	HPD:Help Desk	1000000056	Yes
Incident	contactPhoneNumber	HPD:Help Desk	1000005785	No
Incident	internetEmail	HPD:Help Desk	1000000048	No
Outage	type	AST:CI Unavailability	1000000474	Yes
Outage	status	AST:CI Unavailability	1000001546	Yes
Outage	desc	AST:CI Unavailability	1000000000	Yes
Outage	scheduledStartDate	AST:CI Unavailability	1000000350	No
Outage	scheduledEndDate	AST:CI Unavailability	1000000362	No
Outage	actualStartDate	AST:CI Unavailability	1000000348	No
Person	firstName	AST:CI Unavailability	1000000019	Yes
Person	lastName	AST:CI Unavailability	1000000018	Yes
Person	phone	AST:CI Unavailability	1000000056	Yes
Person	site	AST:CI Unavailability	1000000074	No
Task	desc	TMS:Task	8	Yes
Task	summary	TMS:Task	10007000	Yes
Task	taskType	TMS:Task	10001980	Yes
Task	status	TMS:Task	7	Yes
Task	priority	TMS:Task	10007122	No
Workorder	desc	WOI:WorkOrder	1000000151	No
Workorder	summary	WOI:WorkOrder	1000000000	Yes
Workorder	workOrderType	WOI:WorkOrder	1000000181	Yes
Workorder	customerLoginId	WOI:WorkOrder	302998300	No
Workorder	status	WOI:WorkOrder	7	Yes
Workorder	customerPhone	WOI:WorkOrder	1000003306	No
Workorder	locationSite	WOI:WorkOrder	260000001	No
Workorder	contactPhone	WOI:WorkOrder	1000000056	No
Workorder	customerInternetEmail	WOI:WorkOrder	1000003302	No
Workorder	customerFullName	WOI:WorkOrder	301395300	No

Out-of-the-box mandatory fields in Smart IT

Comments