This documentation supports the 9.0 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configure the BMC Remedy Mid-Tier

After all customers are successfully onboarded, you must update the BMC Remedy Mid-Tier configuration to add the BMC Remedy Smart Reporting server details. These settings must be manually configured after the onboarding process is complete.

If these configurations are not completed, an error will be displayed when you try to access the BMC Remedy Smart Reporting console from the BMC Remedy Mid-Tier.

  1. Open the BMC Remedy Mid-Tier configuration tool.
  2. Click Report Settings.
  3. Enter the BMC Remedy Smart Reporting information:

    Field nameDescriptionExample
    Reporting URL 

    For bundled tomcat

    BMC Remedy Smart Reporting server host name and
    port number.

    Note: This entry must end with a front slash (/)

    http://reporting-srv:8181/

    For external tomcat (For 9.0 service pack 1 and later)

    BMC Remedy Smart Reporting server host name,port number and Smart Reporting context 

    http://reporting-srv:8181/SmartReporting 
    Admin UserBMC Remedy Smart Reporting super administrator as
    defined during the installation process
    siadmin
    Admin PasswordPassword for the BMC Remedy Smart Reporting
    super administrator
    Note: This password must be updated if the siadmin password for BMC Remedy with Smart Reporting is changed.
    For more information about updating the siadmin password, see Changing the BMC Remedy Smart Reporting super admin password.
    siadmin
    Customer nameCustomer name provided during the onboarding wizardbmc
  4. Save your changes.
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