Configure the BMC Remedy Mid-Tier
After all customers are successfully onboarded, you must update the BMC Remedy Mid-Tier configuration to add the BMC Remedy Smart Reporting server details. These settings must be manually configured after the onboarding process is complete.
If these configurations are not completed, an error will be displayed when you try to access the BMC Remedy Smart Reporting console from the BMC Remedy Mid-Tier.
- Open the BMC Remedy Mid-Tier configuration tool.
- Click Report Settings.
Enter the BMC Remedy Smart Reporting information:
Field name Description Example Reporting URL
For bundled tomcat
BMC Remedy Smart Reporting server host name and
Note: This entry must end with a front slash (/)
For external tomcat (For 9.0 service pack 1 and later)
BMC Remedy Smart Reporting server host name,port number and Smart Reporting context
Admin User BMC Remedy Smart Reporting super administrator as
defined during the installation process
siadmin Admin Password Password for the BMC Remedy Smart Reporting
Note: This password must be updated if the siadmin password for BMC Remedy with Smart Reporting is changed.
For more information about updating the siadmin password, see Changing the BMC Remedy Smart Reporting super admin password.
siadmin Customer name Customer name provided during the onboarding wizard bmc
- Save your changes.