Configure the BMC Remedy Mid-Tier

After all customers are successfully onboarded, you must update the BMC Remedy Mid-Tier configuration to add the BMC Remedy Smart Reporting server details. These settings must be manually configured after the onboarding process is complete.

If these configurations are not completed, an error will be displayed when you try to access the BMC Remedy Smart Reporting console from the BMC Remedy Mid-Tier.

1. Open the BMC Remedy Mid-Tier configuration tool.
2. Click Report Settings.

3. Enter the BMC Remedy Smart Reporting information:

   Field name	Description	Example
   Reporting URL	For bundled tomcat BMC Remedy Smart Reporting server host name and port number. Note: This entry must end with a front slash (/)	http://reporting-srv:8181/
   	For external tomcat (For 9.0 service pack 1 and later) BMC Remedy Smart Reporting server host name,port number and Smart Reporting context	http://reporting-srv:8181/SmartReporting
   Admin User	BMC Remedy Smart Reporting super administrator as defined during the installation process	siadmin
   Admin Password	Password for the BMC Remedy Smart Reporting super administrator Note: This password must be updated if the siadmin password for BMC Remedy with Smart Reporting is changed. For more information about updating the siadmin password, see Changing the BMC Remedy Smart Reporting super admin password.	siadmin
   Customer name	Customer name provided during the onboarding wizard	bmc

4. Save your changes.