BMC Remedy with Smart IT 1.2
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches.
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Note
This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.0.01, review the release notes for versions 1.0.01, 1.1, and 1.2.
Date | Title | Summary |
|---|---|---|
| September 30, 2019 | Critical Remote Code Execution vulnerability in Remedy with Smart IT | Flash notification that describes how to fix an unauthenticated Remote Code Execution security vulnerability in Remedy with Smart IT. |
| December 8, 2015 | Security vulnerabilities when using Elasticsearch with MongoDB | Provides guidance about how to remediate two security vulnerabilities in Elasticsearch. |
| October 28, 2015 | Configuring security options for Smart IT | Describes security options you should set for attachments and Openfire chat. |
| September 29, 2015 | 1.2.00.001: Patch 1 | Performance fixes and other corrected issues. |
| September 29, 2015 | Smart IT 1.2 performance | Added performance information for Smart IT 1.2. |
| August 20, 2015 | 1.2.00 enhancements | Enhancements available in this release:
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Tip
Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
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Planning
Performance, permissions, and system requirements.
Installing
Information about installation and configuration of the product, migration of data, and deployment.
Upgrading
Upgrade process. |
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Troubleshooting
Issues resolution, logs, and contacting Support. |
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Using
Interface descriptions, using the product. |
Administering
Information about adding custom fields and actions, and setting up Smart Reporting. |
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about BMC Remedy with Smart IT.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the BMC Remedy with Smart IT documentation that you might find helpful:
- BMC Communities, BMC Remedy ITSM community (includes Smart IT)
- BMC Support Knowledge Base, search filtered by Smart IT
- BMC Global Services, BMC Remedy ITSM offerings (includes Smart IT)
- www.bmc.com, information about Smart IT
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